Customer Success Manager, Media & Entertainment

Accountable for Customer’s overall success with Adobe, including renewals, adoption of Adobe solutions, customer health, and satisfaction. Act as a trusted Customer point of contact throughout the Customer’s lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. Drive adoption of Adobe Experience Cloud products – using data to provide insights and progress from baseline through the maturity curve. Foster innovation by sharing resources and new ways your customers can use Adobe solutions to advance their digital maturity. Identify Customer risk, and work with extended Adobe team to create and execute on “get well” plans.

According to JobzMall, the average salary range for a Customer Success Manager, Media & Entertainment in 3900 Adobe Way, Lehi, UT 84043, USA is $60,000 to $75,000 per year. This salary range is based on the median salary of Customer Success Managers in the same area.

Adobe Systems, Inc. engages in the provision of digital marketing and digital media solutions. It operates through the following segments: Digital Media, Digital Marketing, and Print and Publishing. The Digital Media segment offers creative cloud services, which allow members to download and install the latest versions of products, such as Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Adobe Photoshop Lightroom and Adobe InDesign, as well as utilize other tools, such as Adobe Acrobat. The Digital Marketing segment offers solutions, including analytics, social marketing, targeting, media optimization, digital experience management, and cross-channel campaign management, as well as premium video delivery and monetization. The Print and Publishing segment offers legacy products and services for eLearning solutions, technical document publishing, web application development, and high-end printing.