Customer Success Account Manager

Welcome to Adobe - a global leader in digital media and marketing solutions. We are seeking a passionate and results-driven Customer Success Account Manager to join our dynamic team. In this role, you will be responsible for building and maintaining strong relationships with our valued customers, ensuring their success and satisfaction with our products and services. We are looking for a self-motivated individual with excellent communication skills and a proven track record in customer success management. If you are ready to make a difference and be a part of a talented team, then we want to hear from you!

1. Build and maintain strong relationships with customers: Develop and maintain a deep understanding of each customer's unique needs and build strong, trust-based relationships with key stakeholders.
2. Ensure customer success and satisfaction: Act as the primary point of contact for customers, proactively addressing any issues or concerns and ensuring their satisfaction with Adobe products and services.
3. Serve as a product expert: Develop a deep understanding of Adobe's products and services, staying up-to-date on new features and updates, and be able to effectively communicate their value to customers.
4. Drive customer adoption and retention: Develop and implement strategies to increase customer adoption and retention of Adobe products and services, proactively identifying opportunities for upselling and cross-selling.
5. Act as a customer advocate: Serve as the voice of the customer within Adobe, providing feedback and insights to internal teams to continuously improve the customer experience.
6. Collaborate with internal teams: Work closely with sales, marketing, and product teams to ensure a seamless customer experience and identify opportunities for growth and improvement.
7. Analyze and report on customer metrics: Monitor and analyze customer usage data and trends, providing insights and recommendations to improve customer success.
8. Provide exceptional customer service: Respond to customer inquiries and requests in a timely and professional manner, ensuring a high level of customer satisfaction.
9. Meet and exceed performance goals: Set and achieve performance goals related to customer retention, satisfaction, and revenue growth.
10. Stay updated on industry trends: Stay informed on industry trends and best practices in customer success management, continuously seeking opportunities to improve and innovate our processes.

Adobe Systems, Inc. engages in the provision of digital marketing and digital media solutions. It operates through the following segments: Digital Media, Digital Marketing, and Print and Publishing. The Digital Media segment offers creative cloud services, which allow members to download and install the latest versions of products, such as Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Adobe Photoshop Lightroom and Adobe InDesign, as well as utilize other tools, such as Adobe Acrobat. The Digital Marketing segment offers solutions, including analytics, social marketing, targeting, media optimization, digital experience management, and cross-channel campaign management, as well as premium video delivery and monetization. The Print and Publishing segment offers legacy products and services for eLearning solutions, technical document publishing, web application development, and high-end printing.