Desk Support Analyst

In this role, you will be joining the Desk Support team in support of associates’ desktop and mobile computing needs across all 11 client offices globally. The team’s vision is to be a first-class global provider of support services by delivering an exceptional customer experience which anticipates needs, provides guidance, and works to resolve technology issues for staff. Record, track, and report on all customer incidents and service requests through to completion. Place service calls to vendors when necessary to resolve technical problems. Actively participate in incident management and issue resolution, including log, track, and document issues. Maintain current expertise and competency of relevant technology products, best practices, and methods of support delivery. Analyze problems to determine cause or source of equipment or software malfunction.

Adecco Staffing, USA is the second largest provider of recruitment and staffing services in the United States, offering human resource services such as temporary staffing, permanent placement, outsourcing, career transition or outplacement.