ActiveCampaign

Trust and Safety Analyst

ActiveCampaign

Remote
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Perform investigations utilizing internal and external tools such as AWS Fraud Detector, Sift, Internal Database Queries, Cloudflare, Ehawk, Validity/250ok, BI tools, and more. Serve as an SME and provide guidance on policies and processes, offer a clear escalation path for compliance-related items beyond their expertise. Understand data privacy and email/SMS legislation. Fraud (Security): identify patterns and prevent fraudulent behavior, assist in the implementation planning for internal tooling and implementation for vendor solutions. Creation of training videos, blog posts, help articles, internal wikis, templating, meeting facilitation, webinars, etc.Develop process and workflows for designated high-risk verticals. Define monitoring and escalation protocol to minimize policy violations and illegal activity on the ActiveCampaign platform. Content review processes and internal systems.

Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • 3-5+ years in content policy, fraud, or anti-abuse operations

  • Experience with third-party tools such as Validity/250ok, Sift, AWS Fraud Detector, or similar

  • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision

  • Knowledge of domestic and international SMS legislation

Required Skills
  • Follow-up Skills

  • Looker

  • BigQuery

  • Time Management Skills

  • Data Analysis and Presentation

Soft Skills
  • Verbal communication

  • written communication

  • Flexibility/Adaptability

  • Detail Oriented and Organized

  • Process Oriented

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Trust and Safety Analyst is $58,000 to $76,000 per year. This range may vary based on the company, location, experience level, and other factors.

Additional Information
ActiveCampaign is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 28th, 2021
Apply BeforeJune 21st, 2025
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About ActiveCampaign

ActiveCampaign is a cloud software platform for small-to-mid-sized business and is based in Chicago, Illinois. The company offers software for customer experience automation, which combines the email marketing, marketing automation, sales automation, and CRM categories.

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