Serve as an advisor to the leadership team be defining, tracking and implementing business objectives, initiatives, strategies and processes that scale. Generate, dig into and leverage data and insights to identify opportunities to improve speed, quality, efficiency, effectiveness and customer experience. Form and drive cross-functional and transformational initiatives in partnership with Customer Org leadership and regional teams. Lead the creation of compelling content, presentations and reports to reflect the performance of the Support Organization. Includes Monthly Business Reviews, Weekly Operations Meetings and adhoc requests. Track, analyze and report on performance, action items and success metrics (KPI’s, SLA’s). Leverage data to drive insights, identify opportunities to improve support operations and influence business decisions. Build and maintain models to forecast case volume and capacity needs.
6+ years work experience in strategy, business operations or consulting
Strong analytical thinker with an outcomes-oriented approach to Customer Success and operations
Strong presentation skills, especially related to building compelling slide presentations
Proven ability to define problems, collect and analyze data, establish facts, and draw valid conclusions
Sql
Presentation skills
MS PowerPoint
Time Management Skills
Project-management
Advanced MS Excel skills
BI tools (Looker, Tableau)
Verbal communication
Prioritizing skills
written communication
Problem-Solving
Detail Oriented and Organized
Multi tasker
Driven for excellence
According to JobzMall, the average salary range for a Strategy and Operations Manager is between $90,000 and $135,000 per year. Salaries vary depending on the size and location of the organization and the individual's experience and qualifications.
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ActiveCampaign is a cloud software platform for small-to-mid-sized business and is based in Chicago, Illinois. The company offers software for customer experience automation, which combines the email marketing, marketing automation, sales automation, and CRM categories.
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