Manager - Incident & Change

Manage a niche team of Incident, release and change managers located internationally. Manage the incident response process from reporting to resolution. Coordinate the post-incident review, analyze incidents for trends, and track follow-up work to ensure correct monitoring and automated alerting is in place and ensure incident recurrence does not occur. Develop cross-functional partnerships with Technical Support, Customer Success, Marketing, and Engineering to improve incident communication and escalation processes Manage the release of ActiveCampaign products and services and monitor release health for incident development, and coordinate with engineers for unplanned releases. Communicate updates on the prior week’s releases and planned changes for the upcoming week. Seek out release, change, and incident-related process inefficiencies and develop creative solutions for improvement.

According to JobzMall, the average salary range for a Manager - Incident & Change is $80,000 - $100,000 per year. This range is based on a variety of factors, including the individual's experience, qualifications, and location. Additionally, salaries can vary based on the specific job requirements and the company.

ActiveCampaign is a cloud software platform for small-to-mid-sized business and is based in Chicago, Illinois. The company offers software for customer experience automation, which combines the email marketing, marketing automation, sales automation, and CRM categories.