Manager, Customer Support
Provide day to day leadership for 10-15 front line Support Specialists. Drive a strong culture of collaborative learning within your teamDevelop team members to peak performance and improve overall team bench strength. Analyze team performance and using that performance data to drive positive and constructive coaching conversations with your team. Continuous communication with team members and stakeholders in a remote setting. Reporting out on weekly/monthly team performance and documenting action items with individual team members. Work closely with the Workforce Management team and tools to ensure your team stays accurate to their schedules. Partner with internal teams (Technical Support, Success, Education, Engineering, etc) to escalate or solve customer issues in a timely manner.
3+ years of professional experience managing in technical/customer support teams
Strong prioritization and time management skillsInnovates and develop new ways to achieve high levels of customer loyalty
Experience creating and tracking team level datasets independently
Looker
Troubleshooting skills
Root-cause analysis skills
Time Management Skills
MS Excel skills
Jira/Github
TextExpander
Verbal communication
Prioritizing skills
written communication
Problem-Solving
Detail Oriented and Organized
Multi tasker
Driven for excellence
According to JobzMall, the average salary range for a Manager, Customer Support in 1 N Dearborn St, Chicago, IL 60602, USA is $45,000 to $62,000.
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ActiveCampaign is a cloud software platform for small-to-mid-sized business and is based in Chicago, Illinois. The company offers software for customer experience automation, which combines the email marketing, marketing automation, sales automation, and CRM categories.
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