Manager, Customer Success (Onboarding)

We are seeking a talented manager to oversee the Onboarding team within our Customer Success department. As a manager on the Onboarding team, you will be responsible for hiring and developing a team of onboarding specialists, achieving regional quotas, driving product adoption and customer satisfaction, and collaborating with other teams across ActiveCampaign. Design and implement data structures that effectively assess customer reach and engagement to accelerate time to value and product adoption. Demonstrate a strong aptitude for learning technical software products including ActiveCampaign and app partners in the marketing and sales technology space. Establish and communicate clearly defined team and individual performance goals to ensure productivity and quality of the team’s customer interactions. Ensure customer retention through an impactful and efficient onboarding experience, quick product adoption, and a high level of customer satisfaction.

According to JobzMall, the average salary range for a Manager, Customer Success (Onboarding) in 1 N Dearborn St, Chicago, IL 60602, USA is between $88,000 and $134,000. This range is based on the salaries of similar positions in the same location and is an average of the salaries reported by employers.

ActiveCampaign is a cloud software platform for small-to-mid-sized business and is based in Chicago, Illinois. The company offers software for customer experience automation, which combines the email marketing, marketing automation, sales automation, and CRM categories.