Customer Support Specialist

Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution. Proactively identify improvements to the product, isolate and reproduce bugs and otherwise determine high-impact opportunities to enhance the customer experience. Formulate alternative or unique solutions based on best practices for technical scenarios to help clients achieve their goals and help them to utilize our platform. Maintain quality in a high velocity environment by keeping composed to best help users in potentially tense and difficult situations Partner with development teams to drive stability, operational excellence, and a culture of efficiency. Compose thoughtful, personalized responses for a variety of customer requests. Keep on top of the latest news in regards to email marketing, deliverability and small business marketing in general.

According to JobzMall, the average salary range for a Customer Support Specialist in 1 N Dearborn St, Chicago, IL 60602, USA is between $38,000 and $52,000 per year. This range is based on the salaries of Customer Support Specialists in the area who have similar qualifications, experience, and job responsibilities.

ActiveCampaign is a cloud software platform for small-to-mid-sized business and is based in Chicago, Illinois. The company offers software for customer experience automation, which combines the email marketing, marketing automation, sales automation, and CRM categories.