ActiveCampaign

Customer Onboarding Specialist

ActiveCampaign
Chicago, IL, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you a people person who loves helping others achieve success? Are you passionate about technology and eager to learn new skills? ActiveCampaign is seeking a Customer Onboarding Specialist to join our dynamic team and help our clients get the most out of our powerful marketing automation platform. As a Customer Onboarding Specialist, you will play a crucial role in guiding our clients through the onboarding process and setting them up for success. We are looking for someone with excellent communication skills, a strong technical aptitude, and a passion for providing exceptional customer service. If this sounds like you, we would love to have you on our team!

  1. Assist clients in the onboarding process and provide guidance and support throughout.
  2. Educate clients on the features and functionality of our marketing automation platform.
  3. Troubleshoot technical issues and provide solutions to ensure a smooth onboarding experience.
  4. Communicate clearly and effectively with clients to understand their needs and address any concerns.
  5. Collaborate with cross-functional teams to ensure a seamless onboarding process.
  6. Create and maintain documentation and resources to assist clients in the onboarding process.
  7. Continuously seek opportunities to improve and optimize the onboarding process.
  8. Proactively reach out to clients to ensure they are utilizing the platform to its full potential.
  9. Provide exceptional customer service and support to build strong relationships with clients.
  10. Stay up-to-date with industry trends and updates to effectively assist clients.
  11. Act as a brand ambassador for ActiveCampaign and promote our platform to potential clients.
  12. Maintain a positive and professional attitude at all times.
  13. Adapt to changing priorities and handle multiple tasks efficiently.
  14. Meet and exceed individual and team performance metrics.
  15. Participate in training and development opportunities to enhance skills and knowledge.
Where is this job?
This job is located at Chicago, IL, USA
Job Qualifications

  • Strong Communication Skills: The Customer Onboarding Specialist Must Possess Excellent Written And Verbal Communication Skills To Effectively Interact With Clients And Internal Teams.

  • Technical Knowledge: Knowledge Of Crm Systems, Email Marketing Platforms, And Other Relevant Software Is Essential For A Customer Onboarding Specialist To Successfully Onboard Clients And Troubleshoot Any Technical Issues.

  • Customer Service Experience: Previous Experience In A Customer Service Or Support Role Is Important For A Customer Onboarding Specialist To Handle Customer Inquiries And Provide Top-Notch Service During The Onboarding Process.

  • Organizational Skills: The Ability To Manage Multiple Onboarding Projects Simultaneously While Maintaining Attention To Detail Is Crucial For A Successful Customer Onboarding Specialist.

  • Problem-Solving Abilities: A Customer Onboarding Specialist Must Be Able To Identify And Resolve Issues Quickly And Efficiently, Using Critical Thinking And Problem-Solving Skills To Ensure A Smooth Onboarding Experience For Clients.

Required Skills

  • Training

  • Communication

  • Sales

  • Time Management

  • Multitasking

  • customer service

  • Relationship Building

  • CRM software

  • Organization

  • Problem-Solving

  • Technical Knowledge

  • Onboarding Process

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Onboarding Specialist in Chicago, IL, USA is between $50,000 and $70,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual.

Additional Information
ActiveCampaign is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 16th, 2024
Apply BeforeAugust 19th, 2025
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About ActiveCampaign

ActiveCampaign is a cloud software platform for small-to-mid-sized business and is based in Chicago, Illinois. The company offers software for customer experience automation, which combines the email marketing, marketing automation, sales automation, and CRM categories.

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