Ace Hardware

Key Holder

Ace Hardware

Garden City Park, NY 11040, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

At Ace Hardware, we are looking for a motivated and experienced Key Holder to join our team. As a Key Holder, you will play a crucial role in ensuring the smooth operation of our store, while providing exceptional customer service to our valued customers. We are seeking an individual who is organized, reliable, and has a passion for the hardware industry. If you have a strong work ethic and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

  1. Maintain Store Operations: The Key Holder will be responsible for ensuring the smooth operation of the store by opening and closing the store, managing cash registers, and overseeing inventory management.
  2. Provide Excellent Customer Service: The Key Holder will be the point of contact for customers and will be responsible for providing exceptional customer service, addressing customer concerns and inquiries, and ensuring a positive shopping experience for all customers.
  3. Train and Supervise Staff: The Key Holder will assist in training and supervising store staff, ensuring that they are knowledgeable about store products and procedures, and providing guidance and support when needed.
  4. Ensure Store Security: The Key Holder will be responsible for the security of the store, including monitoring inventory levels, preventing theft, and following proper procedures for opening and closing the store.
  5. Maintain Store Standards: The Key Holder will be responsible for upholding store standards, including cleanliness, organization, and visual merchandising, to ensure a welcoming and professional shopping environment.
  6. Handle Cash and Transactions: The Key Holder will be responsible for handling cash and credit card transactions, maintaining accurate records, and following proper cash handling procedures.
  7. Assist with Store Promotions: The Key Holder will assist with store promotions, including setting up displays, creating signage, and promoting sales and special offers to customers.
  8. Communicate with Management: The Key Holder will communicate any issues or concerns to store management, including customer feedback, inventory discrepancies, and employee performance.
  9. Follow Company Policies and Procedures: The Key Holder will adhere to all company policies and procedures, including safety protocols, customer service standards, and store operational guidelines.
  10. Continuously Improve: The Key Holder will actively seek opportunities to improve store operations, customer service, and sales performance, and will make recommendations to management for process improvements.
Where is this job?
This job is located at Garden City Park, NY 11040, USA
Job Qualifications
  • Strong Leadership Skills: A Key Holder Must Have The Ability To Lead And Motivate A Team Of Employees, Delegate Tasks Effectively, And Make Decisions In A Fast-Paced Retail Environment.

  • Excellent Communication Skills: Key Holders Must Be Able To Communicate Clearly And Effectively With Both Customers And Employees. This Includes Being Able To Give Clear Instructions, Handle Customer Complaints, And Provide Exceptional Customer Service.

  • Retail Experience: Previous Experience In A Retail Setting, Preferably In A Management Or Supervisory Role, Is Often Required For A Key Holder Position. This Experience Helps The Key Holder Understand The Day-To-Day Operations Of The Store And How To Effectively Manage Employees.

  • Organizational And Multitasking Abilities: Key Holders Are Responsible For A Variety Of Tasks, From Opening And Closing The Store To Managing Inventory And Supervising Employees. Strong Organizational And Multitasking Skills Are Essential To Successfully Fulfill These Responsibilities.

  • Knowledge Of Hardware And Home Improvement Products: Ace Hardware Is A Hardware And Home Improvement Retailer, So A Key Holder Should Have A Strong Knowledge Of The Products The Store Offers. This Includes Being Able To Answer Customer Questions, Make Recommendations, And Assist With Product Selection.

Required Skills
  • Inventory Management

  • Communication

  • Time Management

  • Product knowledge

  • Attention to detail

  • Problem Solving

  • customer service

  • Merchandising

  • Cash Handling

  • Team Leadership

  • Sales Techniques

  • Organ

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Key Holder in Garden City Park, NY 11040, USA is $11-$15 per hour. However, this can vary depending on the company, experience level, and job responsibilities. Some key holders may also receive additional benefits such as bonuses, commissions, and discounts.

Additional Information
Ace Hardware is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 24th, 2025
Apply BeforeApril 11th, 2026
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About Ace Hardware

Ace is the largest retailer-owned hardware cooperative in the world, with more than 5,160 hardware stores locally owned and operated across the globe. Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and also have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Its retailers' stores are located in all 50 states, the District of Columbia and approximately 65 countries.

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