Ace Hardware

Key Holder

Ace Hardware

Massapequa Park, NY 11762, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a motivated and customer-focused individual looking for a challenging and rewarding role? Look no further! Ace Hardware is seeking a dedicated Key Holder to join our team. As a Key Holder, you will play a crucial role in ensuring the smooth operation of our store and providing exceptional service to our valued customers. We are looking for someone with strong leadership skills, a positive attitude, and a passion for delivering an outstanding shopping experience. If this sounds like you, we would love to hear from you!

  1. Oversee Store Operations: The Key Holder will be responsible for ensuring the smooth operation of the store, including opening and closing procedures, cash management, and inventory management.
  2. Provide Exceptional Customer Service: The Key Holder will be the first point of contact for customers and must possess excellent customer service skills. They will be responsible for resolving customer inquiries, complaints, and providing a positive shopping experience.
  3. Lead and Motivate Team: This role requires strong leadership skills to motivate and guide team members towards achieving store goals. The Key Holder will also be responsible for training new employees and providing ongoing coaching and feedback to the team.
  4. Uphold Store Standards: The Key Holder will be responsible for ensuring the store is well-maintained, clean, and organized at all times. They will also be responsible for enforcing company policies and procedures.
  5. Assist with Sales and Merchandising: The Key Holder will support the sales team by assisting with merchandising, setting up displays, and restocking inventory. They will also be responsible for monitoring and reporting on sales trends and customer feedback.
  6. Handle Cash Management: The Key Holder will be responsible for managing cash transactions, including handling cash, credit, and debit card payments, and reconciling daily sales.
  7. Maintain Product Knowledge: The Key Holder will be required to have a strong knowledge of the products sold in the store and be able to assist customers with product inquiries and recommendations.
  8. Collaborate with Management: The Key Holder will work closely with store management to identify and implement strategies for improving store operations and meeting sales targets.
  9. Ensure Safety and Security: The Key Holder will be responsible for maintaining a safe and secure store environment for both customers and employees. This includes monitoring security cameras, reporting any safety hazards, and following safety procedures.
  10. Uphold Company Values: As a representative of Ace Hardware, the Key Holder must uphold the company's values of integrity, respect, and excellence in all interactions with customers and
Where is this job?
This job is located at Massapequa Park, NY 11762, USA
Job Qualifications
  • Experience In Retail Management: A Key Holder At Ace Hardware Should Have Prior Experience In Managing A Retail Store Or Department. This Includes Overseeing Staff, Inventory Management, And Customer Service.

  • Knowledge Of Hardware Products: An Understanding Of The Products Sold At Ace Hardware, Such As Tools, Building Materials, And Home Improvement Supplies, Is Essential For A Key Holder. This Will Allow Them To Assist Customers And Make Informed Decisions About Product Placement And Promotions.

  • Strong Leadership Skills: As A Key Holder, This Individual Will Be Responsible For Opening And Closing The Store, Managing Staff, And Making Important Decisions In The Absence Of A Manager. Therefore, Strong Leadership Skills Are Necessary To Ensure The Smooth Operation Of The Store.

  • Excellent Communication And Customer Service Skills: Ace Hardware Prides Itself On Providing Excellent Customer Service, And A Key Holder Should Possess Strong Communication Skills To Effectively Interact With Both Customers And Staff. They Should Also Be Able To Handle Customer Complaints And Resolve Issues In A Professional Manner.

  • Dependability And Reliability: As A Key Holder, This Individual Will Have Access To The Store's Keys And Alarm Codes, Making Their Role Crucial In Maintaining Store Security. Therefore, They Should Demonstrate A High Level Of Dependability And Reliability In Their Work, As Well As The Ability To Handle Confidential Information With Discretion.

Required Skills
  • Communication Skills

  • Inventory Management

  • Time Management

  • Product knowledge

  • Problem Solving

  • Organizational Skills

  • customer service

  • Merchandising

  • Cash Handling

  • Team Leadership

  • Sales Techniques

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Networking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Key Holder in Massapequa Park, NY 11762, USA is $10.50-$15.50 per hour. However, this can vary depending on the specific company, experience level, and job responsibilities.

Additional Information
Ace Hardware is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 25th, 2025
Apply BeforeApril 11th, 2026
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About Ace Hardware

Ace is the largest retailer-owned hardware cooperative in the world, with more than 5,160 hardware stores locally owned and operated across the globe. Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and also have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Its retailers' stores are located in all 50 states, the District of Columbia and approximately 65 countries.

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