Ace Hardware

Key Holder

Ace Hardware

Great Neck, NY, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a self-motivated individual with a passion for customer service and a knack for organization? Do you have experience in retail or hardware stores? If so, we have an exciting opportunity for you to join our team as a Key Holder at Ace Hardware!As a Key Holder, you will be responsible for opening and closing the store, managing inventory, assisting customers with their needs, and ensuring the overall success of the store. We are looking for someone who is reliable, detail-oriented, and able to thrive in a fast-paced environment.If you are ready to take on a leadership role and be a part of a dynamic team, we want to hear from you. Read on for more details about the qualifications and responsibilities for this position.

  1. Open and close the store on scheduled days, ensuring that all tasks are completed accurately and on time.
  2. Manage inventory levels and regularly conduct inventory checks to ensure accurate stock levels.
  3. Greet and assist customers in a friendly and professional manner, providing excellent customer service.
  4. Handle customer inquiries, complaints, and returns in a timely and efficient manner.
  5. Train and supervise staff members on customer service protocols and store procedures.
  6. Maintain a clean and organized store environment, including shelving, displays, and merchandise.
  7. Ensure compliance with company policies and procedures, as well as safety and security measures.
  8. Process cash and credit card transactions accurately and efficiently.
  9. Monitor and report any discrepancies or issues with inventory, cash, or store operations to management.
  10. Collaborate with management to develop and implement strategies to increase sales and improve customer satisfaction.
  11. Stay up-to-date on product knowledge and promotions to effectively assist customers with their needs.
  12. Assist with receiving and stocking merchandise, including pricing, tagging, and displaying items.
  13. Adhere to all company policies and procedures, including those related to loss prevention.
  14. Act as a role model for other team members by maintaining a positive and professional attitude.
  15. Perform other duties as assigned by management.
Where is this job?
This job is located at Great Neck, NY, USA
Job Qualifications
  • Previous Retail Experience: A Successful Key Holder At Ace Hardware Should Have Previous Experience Working In A Retail Environment, Preferably In A Hardware Store. This Will Ensure They Are Familiar With The Products And Customer Needs.

  • Excellent Communication Skills: As A Key Holder, One Must Effectively Communicate With Both Customers And Other Team Members. This Includes Providing Product Knowledge, Resolving Customer Complaints, And Delegating Tasks To Other Employees.

  • Strong Leadership Abilities: A Key Holder Must Be Able To Lead And Manage A Team Of Employees. This Requires Strong Leadership Skills Such As Decision-Making, Problem-Solving, And The Ability To Motivate And Coach Others.

  • Knowledge Of Store Operations: A Key Holder Should Have A Good Understanding Of Store Operations Including Inventory Management, Cash Handling, And Opening/Closing Procedures. This Will Ensure They Can Effectively Oversee The Store In The Absence Of A Manager.

  • Dependability And Reliability: As A Key Holder, One Must Be Dependable And Reliable. This Includes Showing Up On Time For Scheduled Shifts, Being Able To Work Flexible Hours, And Being Available To Cover Shifts In Case Of Emergencies.

Required Skills
  • Communication Skills

  • Inventory Management

  • Time Management

  • Product knowledge

  • Attention to detail

  • customer service

  • Merchandising

  • Cash Handling

  • Team Leadership

  • Problem-Solving

  • Sales Techniques

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • Attention to detail

  • Creative Thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Key Holder in Great Neck, NY, USA is $27,000 to $35,000 per year. This may vary based on factors such as the company, experience level, and job responsibilities.

Additional Information
Ace Hardware is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 26th, 2025
Apply BeforeJanuary 14th, 2026
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About Ace Hardware

Ace is the largest retailer-owned hardware cooperative in the world, with more than 5,160 hardware stores locally owned and operated across the globe. Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and also have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Its retailers' stores are located in all 50 states, the District of Columbia and approximately 65 countries.

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