Department Lead (Key Holder)

Welcome to Ace Hardware, where we are dedicated to providing outstanding customer service and high-quality products to our community. We are currently seeking a highly motivated and experienced Department Lead (Key Holder) to join our team. As a key member of our store, you will play a crucial role in leading and managing a specific department, ensuring its success and contributing to the overall success of our store. We are looking for someone with a passion for retail, exceptional leadership skills, and a strong understanding of our products. If you are a driven individual who thrives in a fast-paced environment, we would love to hear from you.

1. Lead and manage a specific department within the store, ensuring its success and contributing to the overall success of the store.
2. Develop and implement effective strategies to achieve department goals and targets.
3. Train, coach, and motivate team members to deliver exceptional customer service and maximize sales.
4. Ensure products are displayed and merchandised in an attractive and organized manner.
5. Maintain a comprehensive understanding of the department's products to assist customers and provide recommendations.
6. Handle customer inquiries, complaints, and returns in a professional and timely manner.
7. Monitor inventory levels and work with the store manager to ensure adequate stock levels at all times.
8. Collaborate with other department leads and team members to ensure a seamless and positive shopping experience for customers.
9. Conduct regular meetings with team members to communicate updates, goals, and expectations.
10. Uphold company policies and procedures, including safety and security protocols.
11. Assist with opening and closing procedures of the store.
12. Continuously seek opportunities for improvement and make recommendations to the store manager.
13. Handle cash transactions and maintain accurate records.
14. Resolve any staffing issues or conflicts that may arise within the department.
15. Maintain a positive and professional attitude at all times, representing the company's values and brand.

According to JobzMall, the average salary range for a Department Lead (Key Holder) in Warwick, RI, USA is $28,000 - $44,000 per year. This may vary depending on the specific company, industry, and level of experience.

Ace is the largest retailer-owned hardware cooperative in the world, with more than 5,160 hardware stores locally owned and operated across the globe. Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and also have distribution capabilities in Ningbo, China; Colon, Panama; and Dubai, United Arab Emirates. Its retailers' stores are located in all 50 states, the District of Columbia and approximately 65 countries.