Accenture

ServiceNow Implementation Specialist

Accenture
Boston, MA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you ready to take your ServiceNow expertise to the next level? Do you thrive in a fast-paced, dynamic environment where you can make a significant impact? Look no further than Accenture! We are seeking a highly skilled and experienced ServiceNow Implementation Specialist to join our team and help us deliver innovative solutions to our clients. As a member of our team, you will have the opportunity to work with cutting-edge technology and collaborate with a diverse group of talented professionals. If you have a passion for problem-solving, a deep understanding of ServiceNow, and a desire to continuously learn and grow, we want to hear from you!

  1. Lead ServiceNow implementation projects for clients, ensuring successful delivery within budget and timelines.
  2. Conduct thorough analysis of client requirements and develop customized solutions using ServiceNow platform.
  3. Collaborate with cross-functional teams to gather business requirements and design optimal solutions.
  4. Configure and customize ServiceNow modules based on client needs, ensuring high quality and standards.
  5. Provide technical expertise and guidance to team members and clients in all aspects of ServiceNow implementation.
  6. Troubleshoot and resolve any technical issues that may arise during implementation or post-implementation.
  7. Stay up-to-date with the latest ServiceNow features and capabilities, and proactively suggest innovative solutions to enhance client experience.
  8. Communicate project progress and updates to the project team and stakeholders, ensuring transparency and alignment.
  9. Develop and maintain technical documentation, including design specifications, test plans, and user guides.
  10. Participate in continuous learning and development activities to enhance technical skills and stay current with industry trends.
  11. Mentor and train junior team members on ServiceNow best practices and implementation methodologies.
  12. Collaborate with sales and business development teams to identify new opportunities and support the development of proposals and sales presentations.
Where is this job?
This job is located at Boston, MA, USA
Job Qualifications

  • Strong Understanding Of Servicenow Platform: The Ideal Candidate Should Have A Deep Understanding Of The Servicenow Platform, Including Its Features, Capabilities, And Functionalities. This Includes Knowledge Of Its Various Modules Such As Itsm, Csm, Hr, And Security.

  • Implementation Experience: The Candidate Should Have Prior Experience In Implementing Servicenow Solutions For Clients. This Includes Expertise In Gathering Requirements, Designing Solutions, Configuring The Platform, And Delivering Successful Implementations.

  • Technical Skills: A Servicenow Implementation Specialist Should Possess Strong Technical Skills, Including Proficiency In Javascript, Html, Css, And Other Web Development Languages. They Should Also Have Experience With Scripting And Workflows In Servicenow.

  • Project Management Skills: The Candidate Should Have Excellent Project Management Skills, Including The Ability To Manage Timelines, Resources, And Budgets Effectively. They Should Also Be Familiar With Project Management Methodologies And Tools.

  • Communication And Collaboration: As A Servicenow Implementation Specialist, The Candidate Will Be Working Closely With Clients, Cross-Functional Teams, And Stakeholders. Therefore, Strong Communication And Collaboration Skills Are Essential For This Role. The Candidate Should Be Able To Effectively Communicate Complex Technical Concepts To Non-Technical Stakeholders And Work Collaboratively With Different Teams To Deliver Successful Implementations.

Required Skills

  • Business Analysis

  • Change Management

  • Communication Skills

  • Project Management

  • Problem Solving

  • Incident Management

  • Team Leadership

  • System configuration

  • Process design

  • Training and Development

  • service

  • Technical Expertise

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a ServiceNow Implementation Specialist in Boston, MA, USA is between $90,000 to $120,000 per year. However, this may vary depending on factors such as experience, certifications, and the specific company or industry the specialist is working in.

Additional Information
Accenture is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 14th, 2024
Apply BeforeMay 10th, 2026
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