Accenture

ServiceNow Implementation Specialist

Accenture

Charlotte, NC, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a highly skilled and motivated individual with a passion for technology and a strong understanding of the ServiceNow platform? Are you looking for a challenging role that will allow you to utilize your expertise and make a significant impact in a fast-paced environment? If so, Accenture has an exciting opportunity for you as a ServiceNow Implementation Specialist. We are seeking a dedicated and experienced professional to join our team and help us implement and optimize ServiceNow solutions for our clients. As a member of our dynamic team, you will have the opportunity to work on cutting-edge projects and collaborate with a diverse group of talented individuals. If you are ready to take your career to the next level, we encourage you to apply for this role and become a part of our innovative and forward-thinking organization.To be successful in this role, you should have a Bachelor's degree in Computer Science or a related field, as well as a minimum of 3 years of experience in implementing ServiceNow solutions. In addition, you should have a strong understanding of ITIL processes and experience with Agile methodologies. Excellent communication and problem-solving skills are also essential for this role. If you possess these qualifications and are passionate about driving successful ServiceNow implementations, we want to hear from you!

  1. Collaborate with clients to understand their business needs and requirements for ServiceNow implementations.
  2. Design, develop, and implement customized ServiceNow solutions to meet client needs.
  3. Utilize expertise in ServiceNow platform to optimize and enhance existing solutions.
  4. Communicate with clients and team members to provide progress updates and address any issues or concerns.
  5. Identify and troubleshoot potential issues in ServiceNow implementations and provide timely resolutions.
  6. Stay updated with the latest ServiceNow releases and updates and incorporate them into client solutions.
  7. Conduct trainings and workshops for clients to ensure smooth adoption and usage of ServiceNow solutions.
  8. Work closely with project managers and other team members to ensure timely and successful delivery of projects.
  9. Document all processes and procedures related to ServiceNow implementation for future reference.
  10. Continuously evaluate and improve ServiceNow implementation processes and strategies.
  11. Maintain a high level of quality and efficiency in all ServiceNow implementations.
  12. Mentor and train junior team members on ServiceNow implementation best practices.
  13. Collaborate with sales teams to identify new opportunities and contribute to proposals and presentations.
  14. Keep track of project timelines and budget to ensure successful project delivery.
  15. Serve as a subject matter expert on ServiceNow and provide guidance and support to clients and team members.
Where is this job?
This job is located at Charlotte, NC, USA
Job Qualifications
  • Bachelor's Degree In Computer Science, Information Technology, Or Related Field.

  • Minimum Of 3-5 Years Of Experience Implementing And Configuring Servicenow In A Consulting Or Client-Facing Role.

  • Strong Understanding Of It Service Management (Itsm) Processes And Best Practices.

  • Expertise In Servicenow Modules Such As Incident Management, Change Management, And Service Catalog.

  • Servicenow Implementation Specialist Certification And Experience With Agile Methodologies Is Preferred.

Required Skills
  • Business Analysis

  • Change Management

  • Project Management

  • Data Analysis

  • Process design

  • Configuration management

  • Technical Proficiency

  • System integration

  • User Training

  • Stakeholder Communication

  • Servicenow Expertise

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a ServiceNow Implementation Specialist in Charlotte, NC, USA is $90,000 - $120,000 per year. However, this can vary depending on the specific company, experience level, and other factors. Some companies may offer higher salaries for candidates with more experience and specialized skills in ServiceNow implementation. Additionally, the cost of living in Charlotte may also impact the salary range for this position.

Additional Information
Accenture is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 13th, 2024
Apply BeforeJune 9th, 2026
This job posting is from a verified source. 
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