Platform Experience Associate
As a Platform Experience Associate German Specialist, you will be responsible for reviewing the apps in given time in accordance with the policies set by the client. Investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society. Maintain optimum utilization during a working shift. Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures. Navigate, search, and download apps from client store on the appropriate devices. Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action and resolve within agreed-upon turnaround times and standards of quality
Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
Minimum of 6 months experience in customer service
Bachelor’s degree preferred
Knowledge of cultural and current events
Quicker learner and adaptable to learn new processes, concepts, and skills
Customer Service skills
Record Keeping Skills
Great time management
Content moderator skills
Process Improvement
Multitasking Skills
Problem-solving and resourcefulness
Detail Oriented and Organized
Outstanding communication skills
Flexible Approach
Driven for excellence
According to JobzMall, the average salary range for a Platform Experience Associate in 50 W San Fernando St, San Jose, CA 95113, USA is between $43,548 and $60,793.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Accenture is a leading global professional services company providing a range of strategy, consulting, digital, technology & operations services and solutions.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started