Mainframe Online Console Operator and Service Management

Welcome to Accenture, a global leader in technology and consulting services. We are currently seeking a highly skilled Mainframe Online Console Operator and Service Management professional to join our team. In this role, you will be responsible for ensuring the smooth operation and maintenance of our mainframe systems through online console monitoring and service management. As a vital member of our team, you will have the opportunity to work with cutting-edge technology and make a significant impact on our clients' business operations. If you are a proactive problem-solver with a strong background in mainframe operations and service management, we encourage you to apply. Join us in shaping the future of technology and business.

1. Monitor mainframe systems through online console and identify any issues or errors.
2. Troubleshoot and resolve technical problems related to mainframe systems.
3. Coordinate with other team members to ensure smooth and efficient operation of mainframe systems.
4. Conduct regular maintenance and updates on mainframe systems to ensure optimal performance.
5. Create and maintain documentation of mainframe system procedures and processes.
6. Communicate and collaborate with clients to understand their business needs and provide effective solutions.
7. Proactively identify potential issues and provide recommendations for improvement.
8. Manage service requests and incidents related to mainframe systems, ensuring timely resolution.
9. Keep up-to-date with latest mainframe technologies and trends to continuously enhance skills and knowledge.
10. Work closely with cross-functional teams to implement new mainframe systems and upgrades.
11. Provide training and support to junior team members and assist in their development.
12. Ensure compliance with company policies and procedures for mainframe operations and service management.
13. Participate in meetings and provide updates on mainframe operations and service management.
14. Work with vendors and third-party service providers to resolve any issues or escalations.
15. Continuously monitor and improve mainframe system performance to meet service level agreements and quality standards.
16. Conduct regular audits and ensure adherence to security protocols for mainframe systems.
17. Proactively identify areas for cost-saving and efficiency improvements in mainframe operations.
18. Adhere to all safety and security regulations while performing mainframe operations and service management duties.
19. Collaborate with team members to develop and implement disaster recovery plans for mainframe systems.
20. Maintain a high level of professionalism and represent the company's values and culture while interacting with clients and colleagues.

According to JobzMall, the average salary range for a Mainframe Online Console Operator and Service Management in Los Angeles, CA, USA is between $85,000 and $110,000 per year. This salary range can vary depending on the specific company, location, and level of experience of the individual. Some companies may offer higher salaries for more experienced operators or for those with specialized skills, such as knowledge of specific mainframe systems or programming languages. Additionally, benefits and bonuses may also factor into the overall compensation package for this role.

Accenture is a leading global professional services company providing a range of strategy, consulting, digital, technology & operations services and solutions.