Mainframe Online Console Operator and Service Management
"Are you a skilled and driven individual looking for a challenging and dynamic role in the world of technology? Look no further! Accenture is seeking a highly motivated Mainframe Online Console Operator and Service Management professional to join our team. As a key member of our technology department, you will play a crucial role in ensuring the smooth operation and management of our mainframe systems for our clients. If you have a passion for technology, strong attention to detail, and excellent problem-solving skills, we want to hear from you. Join us at Accenture and take your career to the next level!"
- Monitor and maintain the online console of mainframe systems to ensure smooth operation and timely resolution of any issues that may arise.
- Perform routine maintenance tasks such as system backups, software updates, and system checks to ensure optimal performance of mainframe systems.
- Proactively identify and troubleshoot any potential issues with mainframe systems, and escalate to appropriate teams for timely resolution.
- Respond to service management requests and incidents in a timely manner, adhering to established service level agreements.
- Collaborate with cross-functional teams to identify and implement solutions for any recurring technical issues, and make recommendations for process improvements.
- Maintain accurate and detailed documentation of mainframe system activities, including incident reports, system logs, and performance metrics.
- Stay updated on the latest technology trends and advancements in mainframe systems, and make recommendations for process improvements and system enhancements.
- Provide excellent customer service to clients, responding to inquiries and providing technical support as needed.
- Adhere to company policies and procedures, including security protocols and data privacy regulations.
- Participate in team meetings, training sessions, and continuous learning opportunities to enhance technical skills and knowledge.
Knowledge Of Mainframe Systems: The Ideal Candidate Should Have A Thorough Understanding Of Mainframe Systems And Operating Procedures, Including Z/Os, Jcl, Cics, And Db2.
Experience In Online Console Operations: The Candidate Should Have At Least 2-3 Years Of Experience In Online Console Operations, Including Monitoring And Managing System Performance, Executing Batch Jobs, And Troubleshooting System Issues.
Service Management Skills: The Candidate Should Possess Strong Service Management Skills, Including Incident Management, Problem Management, And Change Management. Experience With Itil Best Practices Is Preferred.
Communication And Teamwork: The Candidate Should Have Excellent Communication Skills And The Ability To Work Effectively In A Team Environment. This Role Requires Collaborating With Various Teams, Including Application Support, Infrastructure, And Security Teams.
Problem-Solving Abilities: The Candidate Should Have Strong Problem-Solving Skills And The Ability To Think Critically Under Pressure. They Should Be Able To Quickly Identify And Resolve System Issues To Minimize Downtime And Ensure Smooth Operations.
Data Management
Disaster recovery
Performance tuning
Problem resolution
Incident response
Service Management
Batch Processing
System Maintenance
Job Scheduling
Mainframe Operations
Console Monitoring
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Mainframe Online Console Operator and Service Management in Des Moines, IA, USA is between $70,000 and $85,000 per year. However, this can vary depending on the specific company, experience level, and other factors.
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