Mainframe Online Console Operator and Service Management
Do you have a passion for technology and a knack for problem-solving? Are you looking for a dynamic role that allows you to utilize your expertise in mainframe systems and service management? If yes, then Accenture has the perfect opportunity for you!We are seeking a highly skilled Mainframe Online Console Operator and Service Management professional to join our team. In this role, you will be responsible for monitoring and managing mainframe systems, as well as ensuring the smooth functioning of our service management processes. Your expertise will play a critical role in supporting our clients and driving business success.To excel in this role, you must have a deep understanding of mainframe systems, excellent troubleshooting skills, and the ability to work effectively in a fast-paced environment. If you possess these qualifications and are eager to take on new challenges, we encourage you to apply for this exciting opportunity at Accenture.
- Monitor and manage mainframe systems to ensure maximum uptime and performance for clients
- Troubleshoot and resolve any issues or errors that may arise in mainframe systems
- Collaborate with team members to identify and implement solutions to improve mainframe system performance and functionality
- Maintain and update standard operating procedures for mainframe system monitoring and management
- Ensure compliance with all security and regulatory requirements for mainframe systems
- Utilize service management tools and processes to support and enhance client operations
- Act as a point of contact for any mainframe system-related inquiries or issues from clients, providing prompt and effective resolution
- Continuously monitor and analyze data to proactively identify potential issues and make recommendations for improvement
- Participate in on-call rotation to provide after-hours support for mainframe systems
- Collaborate with other IT teams to implement upgrades, patches, and other changes to the mainframe environment
- Stay up-to-date with industry trends and advancements in mainframe technology, and make recommendations for implementation as appropriate.
Technical Expertise In Mainframe Systems: A Mainframe Online Console Operator And Service Management Job At Accenture Requires A Strong Understanding And Experience In Working With Mainframe Systems, Such As Ibm Z Series. This Includes Knowledge Of Mainframe Hardware, Operating Systems, And Software.
Experience In Online Console Operations: The Candidate Should Have Hands-On Experience In Managing And Operating The Mainframe Systems Through An Online Console. This Involves Monitoring System Performance, Troubleshooting Issues, And Performing Necessary Maintenance Tasks.
Familiarity With Service Management Processes: Accenture Follows Itil-Based Service Management Processes For Managing Its Mainframe Systems. The Ideal Candidate Should Have A Good Understanding Of These Processes And Be Able To Follow Them Effectively To Ensure Smooth Operations.
Communication And Collaboration Skills: As A Mainframe Online Console Operator And Service Management Professional, The Candidate Will Be Required To Work Closely With Other Team Members And Clients. Strong Communication And Collaboration Skills Are Essential For Effective Coordination And Problem-Solving.
Analytical And Problem-Solving Abilities: The Job At Accenture Requires The Candidate To Have Strong Analytical And Problem-Solving Skills. They Should Be Able To Identify And Troubleshoot System Issues Quickly And Efficiently, Ensuring Minimal Impact On Business Operations.
Batch
Disaster recovery
Performance tuning
Incident response
Service Management
System Monitoring
Data Backup
System Maintenance
Job Scheduling
Problem Diagnosis
Mainframe Operations
Console Management
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Decision-making
According to JobzMall, the average salary range for a Mainframe Online Console Operator and Service Management in Chicago, IL, USA is between $51,000 and $86,000 per year. This can vary depending on factors such as experience, skills, and the specific company and role.
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