
Document Management New Associate
Extract documents, rescan and update reports to track record retention process and status. Respond to phone and email inquiries in a prompt, courteous and concise manner. Document all encounters in clear and concise online logs Meet and exceed individual performance standards. Perform other duties as may be assigned by management. Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries Liaise with other support or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
Minimum 6 months' customer service/contact center experience
Minimum 6 months' Medicaid experience
Time Management
MS Excel
MS Word
Customer Service skills
Document management/processing skills
Process Improvement
Self-Driven
Communication Skills
Adaptability
Problem Solving Skills
According to JobzMall, the average salary range for a Document Management New Associate in 12365 Riata Trace Pkwy, Austin, TX 78727, USA is between $38,000 and $75,000 per year. The salary range depends on experience, qualifications, and other factors.
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