Accenture

Document Management New Associate

Accenture

12365 Riata Trace Pkwy, Austin, TX 78727, USA
Full-TimeDepends on ExperienceEntry LevelBachelors
Job Description

Extract documents, rescan and update reports to track record retention process and status. Respond to phone and email inquiries in a prompt, courteous and concise manner. Document all encounters in clear and concise online logs Meet and exceed individual performance standards. Perform other duties as may be assigned by management. Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries Liaise with other support or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

Where is this job?
This job is located at 12365 Riata Trace Pkwy, Austin, TX 78727, USA
Job Qualifications
  • Minimum 6 months' customer service/contact center experience

  • Minimum 6 months' Medicaid experience

Required Skills
  • Time Management

  • MS Excel

  • MS Word

  • Customer Service skills

  • Document management/processing skills

Soft Skills
  • Process Improvement

  • Self-Driven

  • Communication Skills

  • Adaptability

  • Problem Solving Skills

Compensation

According to JobzMall, the average salary range for a Document Management New Associate in 12365 Riata Trace Pkwy, Austin, TX 78727, USA is between $38,000 and $75,000 per year. The salary range depends on experience, qualifications, and other factors.

Additional Information
Accenture is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 31st, 2020
Apply BeforeJune 21st, 2025
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About Accenture

Accenture is a leading global professional services company providing a range of strategy, consulting, digital, technology & operations services and solutions.

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