Deskside Services Analyst
Are you a tech-savvy problem solver with a passion for delivering excellent customer service? Are you looking for a dynamic and fast-paced work environment where you can utilize your technical skills to support end-users? If so, then we have an exciting opportunity for you as a Deskside Services Analyst at Accenture.As a Deskside Services Analyst, you will be responsible for providing technical support and troubleshooting for hardware, software, and network issues to our internal employees. You will play a critical role in ensuring that our employees have the necessary tools and resources to effectively perform their job duties. Your exceptional communication and interpersonal skills will be key in delivering top-notch customer service and building strong relationships with our clients.To excel in this role, you must have a strong understanding of desktop operating systems, hardware, and software, as well as experience with remote support tools. A Bachelor's degree in Computer Science or a related field is preferred, along with at least 2 years of experience in a similar technical support role. If you are a self-motivated and detail-oriented individual who thrives in a team setting, we encourage you to apply for this exciting opportunity at Accenture. Join us and be a part of our innovative and diverse team!
- Provide technical support and troubleshooting for hardware, software, and network issues to internal employees.
- Ensure that all technical issues are resolved in a timely and efficient manner to minimize disruption to employee productivity.
- Build and maintain strong relationships with clients by delivering exceptional customer service and effectively communicating technical information.
- Utilize remote support tools to assist with troubleshooting and resolving technical issues.
- Collaborate with team members to identify and implement solutions for recurring technical issues.
- Stay up-to-date on the latest technology and industry trends to continuously improve technical knowledge and skills.
- Conduct training and provide guidance to employees on how to effectively use technology and resolve common technical issues.
- Document all support requests and resolutions in a timely and accurate manner.
- Recommend and implement process improvements to enhance the overall efficiency and effectiveness of the deskside services team.
- Adhere to company policies and procedures, including security protocols, to ensure the confidentiality and integrity of company data and systems.
- Maintain inventory and asset management of all company-issued hardware and software.
- Provide on-call support for urgent technical issues outside of regular business hours as needed.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Attend meetings and training sessions to stay informed about company updates and new technology implementations.
- Foster a positive and collaborative team environment by sharing knowledge and best practices with team members.
Technical Expertise: A Successful Deskside Services Analyst At Accenture Should Possess A Deep Understanding Of Desktop Hardware, Software, And Peripherals, As Well As Experience With Troubleshooting And Resolving Technical Issues.
Customer Service Skills: The Ability To Provide Exceptional Customer Service Is Crucial For A Deskside Services Analyst, As They Will Be Interacting With Clients On A Daily Basis. Strong Communication, Problem-Solving, And Interpersonal Skills Are Necessary For This Role.
Project Management Experience: Deskside Services Analysts At Accenture Are Responsible For Managing Multiple Projects Simultaneously, So Experience In Project Management Is A Must. This Includes The Ability To Prioritize Tasks, Meet Deadlines, And Work Efficiently In A Fast-Paced Environment.
Knowledge Of Itil Framework: Accenture Utilizes The Itil Framework For Service Delivery And Management. Therefore, A Deskside Services Analyst Should Have A Solid Understanding Of Itil Principles And Practices, Including Incident, Problem, And Change Management.
Team Player: The Deskside Services Team At Accenture Works Collaboratively To Provide Support To Clients. A Successful Candidate Should Be A Team Player And Be Able To Work Effectively With Others To Achieve Common Goals. This Includes Being Open To Feedback, Sharing Knowledge And Skills, And Promoting A Positive Work Environment.
Project Management
Incident Management
customer service
Data migration
Mobile Device Management
Software Installation
Technical Troubleshooting
Hardware Maintenance
Remote Support
System Upgrades
Problem
Network Connectivity
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Deskside Services Analyst in Philadelphia, PA, USA is $45,000-$65,000 per year. This may vary depending on factors such as experience, education, and specific job responsibilities.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Accenture is a leading global professional services company providing a range of strategy, consulting, digital, technology & operations services and solutions.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started