Customer Service Representative
Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs. Assists with problem resolution, as needed. Transfers callers to other Contact Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management. Attains and maintains strict required attendance and performance metrics. Must be available for any 8 hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days.
Ability to work creatively and analytically in a problem-solving environment
Minimum 6 months customer service or contact center experience
Documentation
Time Management
Customer Service Oriented
Process Improvement
Self-Driven
Communication Skills
Problem Solving Skills
Multi-tasker
According to JobzMall, the average salary range for a Customer Service Representative in 5700 S MoPac Expy, Austin, TX 78739, USA is $20,000 to $33,000 per year. This range is based on the current salaries reported by JobzMall users in this area.
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