Application Technical Support Manager

Welcome to Accenture! We are a global professional services company with a focus on delivering cutting-edge technology solutions to our clients. We are seeking an experienced and dynamic Application Technical Support Manager to join our growing team. As an integral part of our company, you will be responsible for providing technical support for our clients' applications, ensuring their smooth operation and optimization. Our ideal candidate is a self-motivated problem-solver with a strong technical background and a passion for delivering exceptional customer service. If you are looking for a challenging and rewarding role in a fast-paced and innovative environment, we encourage you to apply for this exciting opportunity.

1. Provide technical support for clients' applications, including troubleshooting and resolving any technical issues that may arise.
2. Ensure smooth operation and optimization of clients' applications through proactive monitoring and maintenance.
3. Collaborate with clients and internal teams to understand their needs and requirements and provide appropriate technical solutions.
4. Stay updated with the latest technologies and industry trends to continuously improve and enhance clients' applications.
5. Develop and maintain strong relationships with clients, acting as the main point of contact for any technical inquiries or concerns.
6. Train and mentor junior technical support team members to ensure consistent and high-quality service delivery.
7. Create and maintain technical documentation, including user guides and troubleshooting manuals, for clients' applications.
8. Conduct regular performance reviews and provide feedback for team members to support their professional growth and development.
9. Collaborate with cross-functional teams, such as developers and project managers, to ensure seamless integration and deployment of applications.
10. Act as a liaison between clients and internal teams to manage expectations and ensure timely and effective resolution of issues.
11. Monitor and analyze application performance metrics to identify areas for improvement and implement appropriate solutions.
12. Continuously evaluate and improve processes and procedures related to application technical support to increase efficiency and effectiveness.
13. Maintain a high level of customer satisfaction by providing exceptional service and promptly addressing any concerns or issues raised by clients.
14. Communicate regularly with clients to provide updates and gather feedback on their experience with our technical support services.
15. Work closely with management to identify opportunities for growth and expansion of technical support services.

According to JobzMall, the average salary range for a Application Technical Support Manager in Sacramento, CA, USA is between $80,000 and $120,000 per year. This range can vary depending on factors such as experience, skills, and the specific job responsibilities of the individual.

Accenture is a leading global professional services company providing a range of strategy, consulting, digital, technology & operations services and solutions.