Client Services Representative
Are you a customer-focused individual with excellent communication skills? Do you thrive in a fast-paced environment and have a passion for providing exceptional service? If so, ABM Industries is looking for you to join our team as a Client Services Representative. As a representative of our company, you will be responsible for ensuring client satisfaction by promptly addressing inquiries and concerns, building strong relationships, and promoting our services. We are seeking a highly motivated and organized individual with a positive attitude and the ability to think on their feet. If you are ready to take on a rewarding role with a leading company, apply now!
- Provide exceptional customer service by promptly addressing client inquiries and concerns.
- Build and maintain strong relationships with clients to ensure satisfaction and retention.
- Promote company services and products to clients.
- Maintain a positive attitude and professional demeanor when interacting with clients.
- Handle a high volume of incoming calls, emails, and other forms of communication from clients.
- Identify and escalate complex or urgent client issues to the appropriate team.
- Keep detailed records of client interactions and transactions.
- Collaborate with other departments to resolve client issues and improve overall customer experience.
- Stay up-to-date on company policies, procedures, and services to effectively assist clients.
- Continuously strive to meet and exceed individual and team performance goals.
- Adapt to a fast-paced and constantly changing work environment.
- Demonstrate strong communication skills, both verbal and written.
- Provide feedback and suggestions for improving client satisfaction and processes.
- Maintain confidentiality and adhere to company policies and procedures.
- Attend training sessions and meetings to continuously improve knowledge and skills.
Excellent Communication Skills: A Client Services Representative At Abm Industries Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Clients, Understand Their Needs, And Provide Appropriate Solutions.
Customer Service Experience: The Ideal Candidate Should Have Prior Experience In Customer Service, Preferably In A Similar Role. This Will Help Them Understand The Importance Of Providing Quality Service And Handling Customer Inquiries And Complaints Professionally.
Problem-Solving Abilities: As A Client Services Representative, One Should Be Able To Think Critically And Come Up With Effective Solutions To Address Client Issues And Concerns. This Requires Strong Problem-Solving Skills And The Ability To Think On Their Feet.
Attention To Detail: Abm Industries Values Attention To Detail, And This Is An Important Quality For A Client Services Representative. They Should Be Able To Accurately Record And Track Client Information, Maintain Documentation, And Ensure That All Client Requests Are Fulfilled Promptly And Accurately.
Team Player: Working In A Team Is An Essential Part Of The Job, And A Client Services Representative Should Be Able To Collaborate And Communicate Effectively With Team Members. This Includes Delegating Tasks, Sharing Information, And Supporting Team Goals To Ensure The Best Outcomes For Clients.
Communication
Time Management
Attention to detail
Conflict Resolution
customer service
Technical skills
Active listening
Teamwork
Empathy
Organization
Problem-Solving
Multi-tasking
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Client Services Representative in Detroit, MI, USA is between $33,000 and $48,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual. Other factors such as bonuses, benefits, and commission may also affect the overall salary range.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
ABM Industries Inc. is a facility management provider in the United States. ABM was founded in 1909 by Morris Rosenberg in San Francisco, CA as a single-person window washing business.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started