Client Services Representative

Are you a customer service superstar looking for a new opportunity? Look no further than ABM Industries! We are currently seeking a Client Services Representative to join our dynamic team. In this role, you will have the opportunity to directly interact with our valued clients and provide top-notch service to ensure their satisfaction. We are seeking an individual who is passionate about customer service, has excellent communication skills, and is able to thrive in a fast-paced environment. If you are ready to take your customer service career to the next level, we want to hear from you!

1. Provide exceptional customer service to clients by responding promptly to inquiries and resolving any issues or concerns.
2. Foster strong relationships with clients through regular communication and proactive outreach.
3. Serve as the main point of contact for clients, ensuring that their needs are met and their expectations are exceeded.
4. Maintain accurate and detailed client records, including contact information, service requests, and feedback.
5. Collaborate with internal teams to ensure timely and effective resolution of client issues.
6. Continuously monitor and assess client satisfaction, and proactively identify opportunities for improvement.
7. Stay updated on company products and services to effectively address client inquiries and promote upselling opportunities.
8. Assist in the development and implementation of client service processes and procedures.
9. Act as a brand ambassador for the company, embodying a positive and professional image at all times.
10. Keep up-to-date with industry trends and best practices in customer service to constantly improve the client experience.
11. Participate in training and development programs to enhance customer service skills and knowledge.
12. Handle confidential and sensitive information with professionalism and integrity.
13. Maintain a positive attitude and contribute to a collaborative and supportive team environment.
14. Meet and exceed individual and team performance goals.
15. Perform other duties and responsibilities as assigned.

According to JobzMall, the average salary range for a Client Services Representative in Jacksonville, FL, USA is between $33,000 and $48,000 per year. However, this may vary depending on factors such as the company, industry, experience, and skills of the individual. Benefits and bonuses may also affect the overall compensation package.

ABM Industries Inc. is a facility management provider in the United States. ABM was founded in 1909 by Morris Rosenberg in San Francisco, CA as a single-person window washing business.