Desktop Operations Manager

920 Stewart Dr, Sunnyvale, CA 94085, USA

Full-TimeDepends on ExperienceSenior LevelBachelors

Job Description

Manages the Desktop team include planning, hiring and budgeting as appropriate. Manages the relationships with business stakeholders. Escalates higher profile issues to IT management as needed. Provides leadership for the team and conducts annual PEx reviews, growth planning, and mentoring. Act as an escalation point for technical and non technical issues, including client issue escalation. Works directly with client management to resolve issues. Monitors metrics to ensure SLAs,OLAs are being met and takes corrective actions as needed. Monitors metrics, activities and issues to come up with service improvements. Creates proposals and business cases with options to submit to management and client groups. Responsible for ensuring team members are trained,no delinquencies, in compliance with corporate policies and procedures.

Where is this job?

This job is located at 920 Stewart Dr, Sunnyvale, CA 94085, USA

Job Qualifications

11 years of experience
Experience in managing Desktop Technical teams
Experience on Industry Standard ticketing system ( Servicenow, Remedy, etc )
Pharma experience preferred

Required Skills

ServiceNow
Time Management Skills
Continuous improvement skills
Relationships management skills
Customer Escalation skills
Growth planning

Soft Skills

Driven and self-motivated
Communication Skills
Multitasking Skills
Adaptability
Problem-solving and resourcefulness
Detail Oriented and Organized

Compensation

According to JobzMall, the average salary range for a Desktop Operations Manager in 920 Stewart Dr, Sunnyvale, CA 94085, USA is between $95,436 and $128,712 per year. This salary range can vary depending on the experience and qualifications of the individual.

Additional Information

AbbVie is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJuly 12th, 2022

Apply BeforeJuly 20th, 2025

This job posting is from a verified source.

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