Customer Service Representative (Bilingual EN/FR)

Markham, ON, Canada

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to AbbVie, a global biopharmaceutical company dedicated to improving the lives of people around the world. We are currently seeking a passionate and customer-focused individual to join our team as a Customer Service Representative (Bilingual EN/FR). In this role, you will have the opportunity to make a meaningful impact by providing exceptional service to our customers and patients. We are looking for someone who is fluent in both English and French, with strong communication skills and a positive attitude. If you have a passion for helping others and are looking for a rewarding career, we encourage you to apply for this exciting opportunity at AbbVie.

Provide exceptional customer service to both English and French-speaking customers and patients.
Serve as the first point of contact for customer inquiries, providing accurate and timely responses.
Maintain a positive and professional attitude while interacting with customers and patients.
Utilize strong communication skills to effectively address customer needs and concerns.
Collaborate with other team members to resolve complex customer issues.
Continuously strive to improve customer satisfaction by identifying opportunities for process improvements.
Maintain a thorough understanding of AbbVie's products and services to effectively assist customers.
Follow company policies and procedures to ensure compliance with industry regulations.
Accurately document customer interactions and information into the company's system.
Build and maintain strong relationships with customers and patients through excellent service.
Stay updated on industry trends and customer needs to provide relevant and timely support.
Effectively handle and de-escalate any customer complaints or issues.
Meet or exceed performance metrics and goals set by the company.
Attend training sessions and workshops to continuously improve customer service skills.
Embody the company's values and mission to improve the lives of individuals worldwide.

Where is this job?

This job is located at Markham, ON, Canada

Job Qualifications

Fluency In Both English And French - As A Bilingual Customer Service Representative At Abbvie, It Is Essential To Have Strong Verbal And Written Communication Skills In Both English And French. This Includes The Ability To Understand And Respond To Customer Inquiries, As Well As Translate Documents And Information Accurately.
Excellent Customer Service Skills - A Successful Customer Service Representative At Abbvie Must Have A Strong Understanding Of Customer Needs And Be Able To Provide Exceptional Service To Meet Those Needs. This Includes Being Patient, Empathetic, And Having Strong Problem-Solving Skills.
Knowledge Of Abbvie Products And Services - It Is Important For A Customer Service Representative To Have A Thorough Understanding Of The Products And Services Offered By Abbvie. This Includes Being Knowledgeable About Their Features, Benefits, And Potential Side Effects In Order To Accurately Assist Customers With Their Inquiries.
Strong Computer And Technical Skills - In Today's Digital Age, Customer Service Representatives Must Have A Good Understanding Of Computer Systems And Software In Order To Effectively Navigate Customer Databases, Input And Retrieve Information, And Troubleshoot Technical Issues.
Previous Customer Service Experience - While Not Always Required, Previous Experience In Customer Service Can Be Beneficial For A Customer Service Representative Position At Abbvie. This Could Include Experience In A Call Center, Retail, Or Hospitality Setting, Where Individuals Have Honed Their Customer Service Skills And Are Able To Handle A High Volume Of Inquiries.

Required Skills

Communication Skills
Time Management
Attention to detail
Conflict Resolution
Active listening
Empathy
Problem-solving skills
Multitasking abilities
Cultural Sensitivity
Language Proficiency (En/Fr)

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Representative (Bilingual EN/FR) in Markham, ON, Canada is between $38,000 to $50,000 per year. This can vary depending on the specific job title, company, and level of experience.

Additional Information

AbbVie is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedFebruary 6th, 2025

Apply BeforeJuly 20th, 2025

This job posting is from a verified source.

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