Customer Account Specialist

Hello! We are excited to offer an opportunity to join our team at AbbVie as a Customer Account Specialist. As a Customer Account Specialist, you will play a crucial role in maintaining and developing relationships with our customers. You will be responsible for managing accounts, addressing customer inquiries and concerns, and ensuring customer satisfaction. We are looking for a detail-oriented and customer-focused individual with strong communication and problem-solving skills to join our dynamic team. If you are passionate about providing exceptional customer service and have a desire to grow in the pharmaceutical industry, we encourage you to apply for this position.

1. Manage and maintain customer accounts, including updating account information and processing orders.
2. Develop and maintain strong relationships with customers, understanding their needs and providing exceptional service.
3. Respond to customer inquiries and concerns in a timely and professional manner.
4. Proactively address customer issues and escalate to appropriate departments when necessary.
5. Ensure customer satisfaction by consistently meeting their needs and exceeding their expectations.
6. Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
7. Utilize effective communication skills to interact with customers, both verbally and in writing.
8. Maintain accurate and up-to-date records of customer interactions and transactions.
9. Stay informed about industry trends, product offerings, and updates in order to provide accurate information to customers.
10. Follow company policies and procedures to ensure compliance and uphold company values.
11. Continuously strive to improve processes and procedures to enhance the customer experience.
12. Attend training and development sessions to enhance product knowledge and customer service skills.
13. Meet and exceed performance metrics and goals set by the company.
14. Collaborate with team members to share best practices and support overall team success.
15. Demonstrate a strong commitment to providing exceptional customer service and representing the company in a positive manner.

According to JobzMall, the average salary range for a Customer Account Specialist in Florham Park, NJ, USA is between $40,000 and $55,000 per year. However, this can vary depending on the specific company, industry, experience level, and skills of the individual. Some Customer Account Specialists may also receive bonuses or commission based on their performance.

AbbVie is an American publicly traded biopharmaceutical company founded in 2013. It originated as a spin-off of Abbott Laboratories.