Business Systems Analyst

12331a Riata Trace Pkwy, Austin, TX 78727, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Perform and deliver technology and process analysis to aid the efficient delivery of new initiatives from the BT roadmap in support of the Customer Ops business strategy. Support existing Customer Ops applications & integrations to maximize utilization, operational efficiency and relevancy to the commercial organization. Interact closely with other Business Technology Solutions personnel and resources to ensure strategy is aligned across the organization. Interact with external suppliers and technology vendors. Deliver training and presentations as required. Maintain professional relationships with the Customer Ops business leaders and personnel. Analyze the business needs of assigned functions and support them by delivering innovative ideas and BT solutions. Provide details and presentations to support business analysis and findings. Collaborate with various technical teams, both internal and external to achieve goals and deliver upon BT projects and commitments.

Where is this job?

This job is located at 12331a Riata Trace Pkwy, Austin, TX 78727, USA

Job Qualifications

5+ years experience in business process modeling and reengineering, and application analysis and design.
Minimum of 5-7 years Customer Operations business analysis and technology experience
Certifications, knowledge, or background working with quality focused methodologies like, Lean, Six Sigma, or Operational Excellence (OpEx)
Experience in high performing matrix environment.

Required Skills

Project Management
Time Management Skills
Service/Case Management
InContact
Five9
Customer Operations business analysis

Soft Skills

Verbal communication
Prioritizing skills
written communication
Self-Motivated
Flexibility/Adaptability
Detail Oriented and Organized
multitasker

Compensation

According to JobzMall, the average salary range for a Business Systems Analyst in 12331a Riata Trace Pkwy, Austin, TX 78727, USA is between $74,000 and $122,000 per year. Salaries may vary depending on experience, qualifications, and the nature of the position.

Additional Information

AbbVie is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 3rd, 2021

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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