Information and Referral Specialist

Under the direction of the Client Services Manager, the Information & Referral Specialist is a client-focused position serving English- and/or Spanish-speaking individuals in Orange County, and is primarily responsible for providing information, resources, and crises assistance to clients contacting 2-1-1OC through the helpline, email, texting, outreach events, or any other means identified by 2-1-1OC management. We are a high volume contact center and the front line to providing assistance to those in need.

According to JobzMall, the average salary range for a Information and Referral Specialist in Downtown, Santa Ana, CA, USA is $39,072 to $58,608 per year.

The Mission of 2-1-1 Orange County is to help people find the help they need by eliminating the barriers to finding and accessing social services in Orange County. For over 28 years, we have connected residents in need to critical social services in Orange County such as housing, job placement, food, and health insurance. With the inception of 2-1-1 in Orange County in 2005, a simple toll free, three digit phone number that is easy to remember, we now connect thousands of individuals and families to needed community based programs, including where to find a community clinic, dental care, immunizations, and prescription assistance, food, homeless shelters, elder and child care, legal services and other resources offered by local nonprofits and government agencies.