Visa

Client Care Support

Visa
1004 NW 65th Ave, Miami, FL 33126, USA
Full-TimeDepends on ExperienceSenior LevelAssociate
Job Description

Provide service to clients via phone calls and online support cases. Investigate and research issues, gather additional information as needed, to successfully resolve or re-route the issue. Determine which issues need escalation or routing to other internal teams. Identify file formats and connection errors to determine if sufficient information is provided for issue resolution. Build strong customer relationships with the ability to simplify complex problems to support business and clients’ needs. Assist/train clients to address questions that may come up regarding the funds movement. Comfortable with global banking protocols, i.e. account numbers, IBAN, CLABE, SWIFT BIC, etc. to provide clients with help regarding these types of questions.

Where is this job?
This job is located at 1004 NW 65th Ave, Miami, FL 33126, USA
Job Qualifications

  • 2 or more years of work experience

  • 1-2 yrs. experience working in a banking or financial setting

  • Basic knowledge of accounting, balancing, banking, and electronic payment processing

  • 2 + years of customer service experience

  • Ability to work effectively with a team and independently while multi-tasking in a high-volume environment

  • Knowledge in API’s and SWIFT message formats, MT, JSON, and XML is a plus

Required Skills

  • JSON

  • XML

  • MS Word

  • Customer Service skills

  • Time Management Skills

  • de-escalation techniques

  • MS Excel skills

  • Documentation processes

Soft Skills

  • Motivated, self-directed and driven

  • Attention to detail

  • Adaptability

  • Problem-Solving

  • Strong organizational skills

  • Verbal and Written Communication

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Client Care Support in 1004 NW 65th Ave, Miami, FL 33126, USA is $33,000 - $40,000 per year. This range will vary depending on the experience and qualifications of the individual.

Additional Information
Visa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 3rd, 2023
Apply BeforeJune 9th, 2026
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About Visa

Visa Inc. is an American multinational financial services corporation headquartered in Foster City, California, United States. It facilitates electronic funds transfers throughout the world, most commonly through Visa-branded credit cards, debit cards and prepaid cards.

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