Client Advocate

At SS&C Technologies, we are looking for an experienced professional to join our team as a Client Advocate. Our Client Advocates provide an invaluable service to our clients by helping them to effectively manage their portfolio and providing them with exceptional service. To be successful as a Client Advocate at SS&C Technologies, you must have a strong background in delivering excellent customer service, possess excellent problem-solving and communication skills, and have the ability to collaborate with a diverse range of stakeholders. You must also demonstrate a passion for helping our clients achieve their goals. If you are a personable and motivated individual who is committed to providing the best customer service, we would love to hear from you.

Responsibilities:

1. Provide exceptional customer service to clients, responding to inquiries, resolving concerns, and troubleshooting issues in a timely manner.
2. Develop and maintain strong relationships with clients to ensure their satisfaction with SS&C Technologies services.
3. Collaborate with a variety of stakeholders, including sales, marketing, and operations departments, to understand client needs and provide tailored solutions.
4. Identify areas for improvement in client portfolio management and make recommendations for change.
5. Ensure all clients receive up-to-date information on SS&C Technologies services and activities.
6. Monitor customer feedback to inform product and service development.
7. Develop and implement client advocacy strategies to increase customer retention and loyalty.
8. Utilize customer relationship management (CRM) software to track client interactions and progress.

According to JobzMall, the average salary range for a Client Advocate in Jacksonville, FL, USA is $35,145 to $53,121. This range is based on salaries reported by current and former employees of companies located in the Jacksonville area.

The salary range may vary depending on a variety of factors, such as the size of the company, the industry, the experience and qualifications of the employee, and other factors. It is important to note that the actual salary of a Client Advocate can vary significantly from the reported range.

SS&C Technologies, Inc. is an American multinational financial technology company headquartered in Windsor, Connecticut that sells software and software as a service to the financial services industry. The company has offices in the Americas, Europe, Asia, Africa and Australia.