Senior Director, Customer Success Delivery Excellence & Transformation
Are you a seasoned leader with a passion for driving customer success? Do you excel at implementing transformative strategies and delivering results? If so, we have an exciting opportunity for you as Senior Director, Customer Success Delivery Excellence & Transformation at ServiceNow.In this role, you will be responsible for driving the overall delivery excellence and transformation of our customer success organization. You will collaborate with cross-functional teams to identify and implement best practices, processes, and technologies to optimize our customer success operations. As a key member of our leadership team, you will play a critical role in shaping the customer experience and driving business growth.To be successful in this role, you must have a strong track record of leading successful customer success teams and driving transformational initiatives. You should possess excellent communication and leadership skills, with the ability to influence and inspire others to achieve their best. A bachelor's degree in a related field and at least 10 years of experience in customer success or consulting are required.If you are ready to take on a challenging and rewarding leadership role in a dynamic and innovative company, we encourage you to apply for this position. Join us at ServiceNow and be a part of our mission to make the world of work, work better for people.
- Develop and implement strategies to drive customer success delivery excellence and transformation within the organization
- Collaborate with cross-functional teams to identify and implement best practices, processes, and technologies to optimize customer success operations
- Lead and mentor a team of customer success professionals to ensure high levels of customer satisfaction and retention
- Drive business growth by shaping the customer experience and identifying opportunities for upselling and cross-selling
- Monitor and analyze key performance indicators to track progress and identify areas for improvement
- Work closely with senior leadership to align customer success goals with overall company objectives
- Develop and maintain relationships with key customers to understand their needs and ensure their success
- Communicate effectively with stakeholders at all levels, including executives, customers, and team members
- Stay updated on industry trends and best practices to continuously improve customer success strategies and processes
- Act as a change agent within the organization to drive transformational initiatives and promote a culture of continuous improvement
- Collaborate with other departments, such as sales and product development, to ensure a seamless customer experience
- Ensure compliance with all relevant regulations, policies, and procedures related to customer success delivery.
Extensive Experience In Customer Success Management: The Senior Director Should Have A Proven Track Record Of Successfully Managing Customer Relationships And Driving Customer Success In A Technology Or Software Company.
Strong Leadership Skills: This Role Requires Someone Who Can Lead And Manage A Team Of Customer Success Professionals, As Well As Collaborate With Cross-Functional Teams To Drive Results And Deliver Excellence.
Strategic Mindset: The Senior Director Should Be Able To Think Strategically And Develop Plans And Initiatives To Improve Customer Success Delivery And Drive Transformation Within The Organization.
Excellent Communication And Interpersonal Skills: This Position Involves Working Closely With Customers, Internal Stakeholders, And Senior Leadership. The Ideal Candidate Should Have Exceptional Communication Skills And The Ability To Build Strong Relationships With Various Stakeholders.
Knowledge Of Servicenow Products And Services: To Be Successful In This Role, The Senior Director Should Have A Deep Understanding Of Servicenow's Products And Services, As Well As A Strong Understanding Of The Customer Success Landscape In The Technology Industry. Previous Experience With Servicenow Is Highly Preferred.
Change Management
Process Improvement
Project Management
Strategy
Communication
Leadership
Relationship Management
Team Building
Data Analytics
Innovation
Transformation
Customer Success
Delivery Excellence
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Director, Customer Success Delivery Excellence & Transformation in Santa Clara, CA, USA is between $167,000 - $226,000 per year. This salary range may vary depending on the individual's qualifications, experience, and the specific company they are working for.
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ServiceNow is a Santa Clara, California-based software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.
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