Contact Center Phone Banker

Are you an experienced and customer-centric Contact Center Phone Banker looking to join a dedicated team at Regions Financial Co.? We are currently hiring for a Phone Banker with excellent customer service and communication skills to join our team. As a Phone Banker, you will be responsible for handling customer inquiries over the phone in a friendly and professional manner. You must be able to multitask and handle difficult conversations with ease and professionalism. The successful candidate must have experience in a Contact Center role and a passion for customer service. To excel in this role, you must possess exceptional communication and problem-solving skills, as well as a strong track record of providing excellent customer service. The ideal candidate should have the ability to build relationships with customers, provide timely solutions, and work independently. You must also be comfortable using computers and basic software applications. If you are interested in taking on this exciting role and are looking to be part of a growing team, we would love to hear from you.

Responsibilities: • Handle customer inquiries over the phone in a friendly and professional manner. • Multitask and manage difficult conversations with ease and professionalism. • Provide timely solutions and build relationships with customers. • Follow up on customer inquiries and provide excellent customer service. • Work independently and use computers and basic software applications. • Analyze customer needs and offer appropriate solutions. • Resolve customer complaints in a timely and professional manner. • Ensure customer satisfaction and follow up with customers to ensure their needs are met. • Maintain a database of customer information and updates. • Keep accurate records of customer interactions and transactions. • Follow up on customer feedback and provide suggestions for improvement.

According to JobzMall, the average salary range for a Contact Center Phone Banker in Sarasota, FL, USA is between $12.50 and $18.00 per hour. This range may vary depending on the experience, qualifications, and location of the employer.

Regions Financial Corporation is a bank holding company headquartered in the Regions Center in Birmingham, Alabama. The company provides retail banking and commercial banking, trust, stockbrokerage, and mortgage services.