Contact Center Phone Banker

At Regions Financial Co, we are looking for a highly motivated Contact Center Phone Banker to join our team. As a Contact Center Phone Banker, you will be the main point of contact for the customer. You will be responsible for providing exceptional customer service, assisting customers with their inquiries, and resolving customer issues in a timely manner. The ideal candidate for this role should have strong communication and problem-solving skills, as well as a passion for helping customers. If you are someone who enjoys working in a fast-paced environment and is looking to make an impact on our customers’ experience, we want to hear from you.Qualifications:• Previous customer service and/or call center experience• Excellent communication and problem-solving skills• Ability to multi-task and remain organized in a fast-paced environment• Knowledge of financial services and products is a plus• Highly organized and detail-oriented• Excellent interpersonal and customer service skills• Knowledge of computer systems and software applications

Responsibilities:

1. Answer customer inquiries and provide customer service excellence in a timely manner.
2. Resolve customer issues with a high degree of accuracy and professionalism.
3. Maintain customer databases and records.
4. Monitor customer feedback and take appropriate actions.
5. Develop and maintain strong relationships with customers.
6. Follow-up with customers to ensure their satisfaction.
7. Act as an ambassador for the company and demonstrate commitment to customer satisfaction.
8. Provide feedback to management on customer experience.
9. Stay current on financial services and products.
10. Utilize computer systems and software applications to help customers.

According to JobzMall, the average salary range for a Contact Center Phone Banker in Cleveland, TN, USA is between $26,000 and $32,000 per year. The salary range is determined by factors such as experience, education, certifications, and other qualifications.

Regions Financial Corporation is a bank holding company headquartered in the Regions Center in Birmingham, Alabama. The company provides retail banking and commercial banking, trust, stockbrokerage, and mortgage services.