Senior Technical Support Manager
Hello there! Are you a highly skilled and experienced technical support professional looking for your next challenge? Look no further, because we have an exciting opportunity for you at Philips! We are seeking a Senior Technical Support Manager to join our dynamic team and lead our technical support operations. If you have a passion for problem-solving, a strong background in technical support, and excellent leadership skills, we want to hear from you. Keep reading to learn more about this role and the qualifications we are looking for.
- Oversee and manage all aspects of the technical support team, including hiring, training, and performance evaluations.
- Develop and implement strategies to improve the overall efficiency and effectiveness of the technical support operations.
- Ensure timely and effective resolution of customer technical issues by providing guidance and support to the technical support team.
- Monitor and analyze key performance metrics to identify areas for improvement and make necessary adjustments.
- Collaborate with cross-functional teams to identify and address product issues and provide solutions to ensure customer satisfaction.
- Stay up-to-date with industry developments and advancements in technology to implement best practices in technical support operations.
- Act as a liaison between the technical support team and other departments, providing regular updates and reports on performance and customer feedback.
- Develop and maintain strong relationships with key clients and stakeholders to understand their needs and address any concerns.
- Create and maintain standard operating procedures for technical support processes and procedures.
- Mentor and coach team members to foster a positive and productive work culture, promoting individual growth and development.
Extensive Technical Knowledge: A Senior Technical Support Manager At Philips Should Possess A Deep Understanding Of The Company's Products And Services, As Well As The Technical Skills To Troubleshoot And Resolve Complex Technical Issues.
Leadership Experience: This Role Requires Strong Leadership Skills To Effectively Manage A Team Of Technical Support Staff. A Senior Technical Support Manager Should Have Previous Experience In A Managerial Or Supervisory Role, Demonstrating The Ability To Motivate And Guide A Team Towards Achieving Goals.
Communication And Interpersonal Skills: As A Manager, Effective Communication Is Crucial In This Role. The Senior Technical Support Manager Should Be Able To Communicate Clearly And Professionally With Team Members, Other Departments, And Customers.
Problem-Solving Abilities: The Ability To Think Critically And Find Creative Solutions To Technical Issues Is Essential For A Senior Technical Support Manager. They Should Be Able To Quickly Identify Problems, Analyze Potential Solutions, And Implement The Most Effective Course Of Action.
Customer Service Orientation: Philips Values Its Customers, And A Senior Technical Support Manager Should Be Customer-Focused, With A Strong Commitment To Providing Top-Notch Service. This Includes Being Empathetic, Patient, And Able To Handle Difficult Situations With Professionalism And Efficiency.
Project Management
Troubleshooting
Communication
Time Management
customer service
Analytical Thinking
Team Leadership
Training and Development
Problem-Solving
Resource allocation
Technical Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Technical Support Manager in Cambridge, MA, USA is $90,000 - $140,000 per year. This may vary depending on factors such as the specific company, the individual's experience and qualifications, and the industry in which they work. Additionally, bonuses and other forms of compensation may also impact the overall salary for this position.
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Royal Philips is a health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.
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