National Support Specialist

We are looking for a National Support Specialist to join the Philips team. In this role, you will be responsible for providing technical assistance and support to customers and partners across the country. You will be the go-to person for any technical issues, troubleshooting, and customer service.The successful candidate will have excellent problem-solving skills, a customer-service mindset, and a strong technical background. We are looking for someone who takes initiative and is comfortable working independently. A passion for technology and a strong sense of urgency to assist customers and partners is a must. This is an exciting opportunity to be a part of a team that values innovation and collaboration.If you have the qualifications and experience we are seeking, we encourage you to apply for this role. We look forward to hearing from you!

Responsibilities:

1. Provide technical assistance and support to customers and partners across the country.
2. Troubleshoot and resolve customer and partner technical issues.
3. Respond to customer inquiries in a timely and professional manner.
4. Utilize problem-solving skills to identify and resolve customer issues.
5. Maintain a high level of customer service and satisfaction.
6. Develop and maintain a knowledge base of technical solutions.
7. Monitor customer feedback and track customer service metrics.
8. Follow up with customers to ensure their needs are met.
9. Research and collaborate with stakeholders to develop solutions to customer inquiries.
10. Keep up with industry trends and remain current on new products and services.

According to JobzMall, the average salary range for a National Support Specialist in Nashville, TN, USA is $48,000 to $54,000 per year. The salary range may vary depending on experience, job responsibilities, and other factors.

Royal Philips is a health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.