Specialist, Customer Onboarding Engineer

Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment where you can use your technical expertise to drive business success? If so, we have the perfect opportunity for you! Mastercard is seeking a highly skilled Specialist, Customer Onboarding Engineer to join our team. In this role, you will work closely with our clients to onboard them onto our cutting-edge payment processing platform, ensuring a seamless and efficient integration process. We are looking for someone with a strong background in software engineering, excellent communication skills, and a customer-centric mindset. If you are ready to take on a challenging and rewarding role with a global leader in the payments industry, we want to hear from you!

1. Collaborate with clients to understand their technical requirements and provide tailored solutions for onboarding onto our payment processing platform.
2. Utilize technical expertise to troubleshoot and resolve any technical issues that may arise during the onboarding process.
3. Act as the main point of contact for clients, providing timely and effective communication throughout the onboarding process.
4. Work closely with cross-functional teams, including sales, product, and engineering, to ensure a seamless and efficient onboarding experience for clients.
5. Proactively identify opportunities for process improvements and work with internal teams to implement changes.
6. Provide exceptional customer service by addressing client inquiries and concerns in a timely and professional manner.
7. Create and maintain documentation for onboarding processes and procedures.
8. Keep up-to-date with industry trends and advancements to continuously improve the onboarding process.
9. Collaborate with the sales team to identify and pursue new business opportunities.
10. Adhere to all company policies and procedures, including security and compliance regulations.
11. Manage multiple client onboarding projects simultaneously, ensuring timely and successful completion.
12. Train and mentor junior team members on onboarding processes and procedures.
13. Develop and maintain strong relationships with clients to ensure their satisfaction and retention.
14. Conduct post-onboarding follow-ups to gather feedback and address any outstanding issues.
15. Represent the company in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Specialist, Customer Onboarding Engineer in Mexico City, CDMX, Mexico is between MXN 31,000 and MXN 46,000 per month. This range can vary depending on factors such as experience, education level, and the specific company or industry the specialist is working in.

Mastercard is a leader in global payments and a technology company that connects billions of consumers, thousand of financial institutions, and millions of merchants, as well as governments and businesses around the world.