Welcome to Lowe's, where we are committed to helping our customers create the home of their dreams. We are currently seeking a highly motivated and experienced Fulfillment Team Lead to join our team. As a Fulfillment Team Lead, you will play a crucial role in ensuring the timely and accurate fulfillment of customer orders. You will provide leadership and support to our fulfillment team, ensuring they have the resources and guidance they need to deliver exceptional customer service. The ideal candidate for this role will have a strong background in fulfillment operations, excellent communication skills, and a passion for providing top-notch customer service. If you are looking for an exciting opportunity to be a part of a dynamic team and contribute to the success of our company, we encourage you to apply for this position.
- Manage and oversee the daily operations of the fulfillment team, ensuring the timely and accurate fulfillment of customer orders.
- Provide leadership and guidance to the fulfillment team, setting goals and expectations for performance and ensuring they have the resources and support needed to meet those goals.
- Train, mentor, and coach team members to ensure they have the necessary skills and knowledge to excel in their roles.
- Monitor and assess team performance, identifying areas for improvement and implementing strategies to increase efficiency and productivity.
- Collaborate with other departments, such as sales and inventory, to ensure effective communication and coordination in order fulfillment.
- Ensure all safety protocols and procedures are followed by the team to maintain a safe and secure work environment.
- Handle and resolve any customer complaints or issues related to order fulfillment in a timely and professional manner.
- Stay updated on industry trends and best practices in fulfillment operations, implementing new strategies and processes as needed to improve performance.
- Create and maintain reports on team performance and key metrics, providing regular updates to management.
- Foster a positive and collaborative work environment, promoting teamwork and a strong work ethic among the fulfillment team.
Leadership Experience: A Fulfillment Team Lead At Lowe's Should Have Prior Experience In A Leadership Role, Preferably In A Retail Or Warehouse Setting. This Includes Managing A Team, Delegating Tasks, And Providing Guidance And Support To Team Members.
Strong Communication Skills: As A Team Lead, Effective Communication Is Crucial In Ensuring That All Team Members Understand Their Roles And Responsibilities. The Ideal Candidate Should Be Able To Communicate Clearly And Professionally With Both Team Members And Superiors.
Knowledge Of Fulfillment Processes: A Fulfillment Team Lead Should Have A Strong Understanding Of Fulfillment Processes, Including Order Picking, Packing, And Shipping. This Includes Knowledge Of Inventory Management Systems And The Ability To Troubleshoot Any Issues That May Arise.
Organizational Skills: This Role Requires Overseeing A High Volume Of Orders And Ensuring They Are Fulfilled Accurately And On Time. The Ideal Candidate Should Have Strong Organizational Skills To Keep Track Of Orders, Inventory, And Team Schedules.
Customer Service Skills: While Primarily Focused On Fulfillment Operations, The Fulfillment Team Lead Should Also Possess Excellent Customer Service Skills. This Includes The Ability To Handle Customer Inquiries And Complaints In A Professional And Timely Manner.
Process Improvement
Inventory Management
Data Analysis
Communication
Time Management
customer service
Quality Control
Team Leadership
Organization
Training and Development
Problem-Solving
Order Fulfillment
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Fulfillment Team Lead in Nashville, TN, USA is $40,000 to $55,000 per year. This may vary depending on the specific company, experience level, and job responsibilities. Some companies may also offer additional benefits such as bonuses, commissions, and healthcare benefits.
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Lowe's Companies, Inc., doing business as Lowe's, is an American retail company specializing in home improvement.
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