Clinical Customer Service Coordinator

At Johns Hopkins Medicine, we are looking for a Clinical Customer Service Coordinator who is passionate about providing an excellent customer service experience for our patients. As a Clinical Customer Service Coordinator, you will be responsible for ensuring our patients’ needs are met and that they are provided with superior levels of customer service.The ideal candidate will have a professional attitude, excellent communication skills, and a commitment to providing outstanding customer service. In addition to this, the successful candidate must have a minimum of two years’ experience in a customer service and/or healthcare setting, as well as a Bachelor’s degree in a related field.If you have a passion for customer service and are looking for an opportunity to make a real difference in the lives of our patients, we encourage you to apply for this role.

Responsibilities: • Ensure a superior customer service experience for all patients • Develop and maintain positive relationships with patients and staff • Respond to patient inquiries in a timely and professional manner • Handle customer complaints in a professional and courteous manner • Ensure accurate and timely documentation of customer interactions • Analyze customer feedback and develop strategies to improve customer service • Monitor customer service trends and provide recommendations for improvement • Collaborate with staff and management to ensure customer service goals are met • Assist with training new customer service staff • Provide feedback to management to help identify opportunities for improvement

According to JobzMall, the average salary range for a Clinical Customer Service Coordinator in Baltimore, MD, USA is $35,000 to $50,000 per year.

The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care. Diverse and inclusive, Johns Hopkins Medicine educates medical students, scientists, health care professionals and the public; conducts biomedical research; and provides patient-centered medicine to prevent, diagnose and treat human illness.