Customer Experience Supervisor I

Welcome to JCPenney! We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Supervisor I. In this role, you will have the opportunity to lead and mentor a team of customer service associates, ensuring that our customers have a seamless and enjoyable shopping experience. As a supervisor, you will play a crucial role in upholding our company's values of integrity, teamwork, and excellence. If you are passionate about delivering exceptional customer service and have a proven track record of leadership, we would love to have you on our team!

1. Supervise and lead a team of customer service associates to ensure that they are providing exceptional customer service at all times.
2. Mentor and train new and existing team members to uphold company standards of customer service.
3. Monitor and evaluate team performance, providing feedback and coaching as needed.
4. Create and implement strategies to improve the overall customer experience.
5. Address and resolve customer complaints and issues in a timely and professional manner.
6. Develop and maintain a positive and collaborative team environment.
7. Ensure that all team members are following company policies and procedures.
8. Collaborate with other departments to improve cross-functional communication and efficiency.
9. Maintain a thorough understanding of JCPenney's products, services, and promotions.
10. Continuously strive to meet and exceed sales and customer service goals.
11. Act as a role model for the team by demonstrating excellent customer service skills and promoting company values.
12. Assist with scheduling and managing payroll for the customer service team.
13. Handle escalated customer inquiries and provide appropriate solutions.
14. Stay updated on industry trends and implement best practices for customer service.
15. Perform other duties and responsibilities as assigned by upper management.

According to JobzMall, the average salary range for a Customer Experience Supervisor I in St. George, UT, USA is $41,000 to $56,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual.

JCPenney Company, Inc is an American department store chain with 865 locations in 49 U.S. states and Puerto Rico. J. C. Penney Co., Inc. operates department stores, which consist of selling merchandise and services to consumers through its department stores. The company sells family apparel and footwear, accessories, fine and fashion jewelry, beauty products through Sephora inside jcpenney and home furnishings. Its department stores provide its customers with services such as styling salon, optical, portrait photography and custom decorating.