Assistant Operations Manager

Welcome to Hyatt, a world-renowned hospitality company dedicated to providing exceptional service and unforgettable experiences for our guests. We are currently seeking an Assistant Operations Manager to join our dynamic team and contribute to our continued success. With a focus on operational excellence, the Assistant Operations Manager will play a crucial role in ensuring the smooth and efficient functioning of our hotel. We are looking for a highly motivated and detail-oriented individual with a passion for hospitality and a proven track record of leadership. If you have a strong work ethic, excellent communication skills, and a desire to grow in your career, we want to hear from you!

1. Oversee the day-to-day operations of the hotel, ensuring efficient and effective functioning of all departments.
2. Work closely with the Operations Manager to develop and implement strategies for improving operational processes and procedures.
3. Train, mentor, and supervise staff to maintain high levels of customer service and uphold the Hyatt brand standards.
4. Monitor and manage the budget, expenses, and revenue to ensure financial targets are met.
5. Collaborate with department heads to coordinate and streamline operations, including front desk, housekeeping, food and beverage, and maintenance.
6. Conduct regular inspections to ensure that the hotel is maintained to the highest standards of cleanliness, safety, and functionality.
7. Address and resolve any guest complaints or issues, ensuring a positive and satisfactory experience for all guests.
8. Assist in the hiring, training, and development of new team members.
9. Implement and enforce company policies and procedures to maintain consistency and quality in service delivery.
10. Keep abreast of industry trends and best practices to continuously improve the hotel’s operations.
11. Act as a liaison between management and staff, fostering a positive and collaborative work environment.
12. Take on additional responsibilities and projects as assigned by the Operations Manager or General Manager.

According to JobzMall, the average salary range for a Assistant Operations Manager in Charlotte, NC, USA is $39,000-$63,000 per year. However, this can vary depending on the industry, company size, and level of experience. Some Assistant Operations Managers may earn higher salaries, up to $80,000 per year, while others may earn lower salaries, around $30,000 per year. Factors such as education, certifications, and specific job responsibilities can also impact salary range.

Hyatt Hotels Corporation is an American multinational owner, operator, and franchiser of hotels, resorts, and vacation properties.