Bilingual Medical Receptionist - Skyline Clinic
Welcome to Skyline Clinic at Humana! We are seeking a highly skilled and compassionate Bilingual Medical Receptionist to join our team. As the first point of contact for our patients, you will play a vital role in ensuring a positive and welcoming experience. Our ideal candidate is fluent in both English and Spanish, with exceptional communication and organizational skills. If you are passionate about providing exceptional patient care and thrive in a fast-paced healthcare environment, we would love to hear from you.
- Greet and welcome patients as they arrive at the clinic, providing a positive and friendly first impression.
- Answer phone calls and respond to inquiries in a professional and timely manner.
- Schedule patient appointments and maintain an organized and efficient appointment calendar.
- Verify patient insurance information and collect necessary copays or payments.
- Communicate with patients in both English and Spanish, ensuring clear and effective communication.
- Maintain and update patient records, including personal and medical information.
- Collaborate with other healthcare professionals to ensure a seamless patient experience.
- Follow all HIPAA regulations and maintain patient confidentiality at all times.
- Assist with administrative tasks such as filing, data entry, and other duties as assigned.
- Handle any patient concerns or complaints with empathy and escalate to management if necessary.
- Continuously strive to improve patient satisfaction and provide exceptional customer service.
- Keep the reception area clean and organized to provide a welcoming environment for patients.
- Attend staff meetings and training sessions to stay updated on clinic policies and procedures.
- Adhere to all safety and infection control protocols to ensure the well-being of patients and staff.
- Perform other duties as assigned by the clinic manager or supervisor.
Fluency In Multiple Languages: A Bilingual Medical Receptionist At Humana's Skyline Clinic Should Be Fluent In At Least Two Languages, With One Of Them Being English. This Will Allow Them To Effectively Communicate With A Diverse Patient Population And Assist Non-English Speaking Patients In Filling Out Forms And Understanding Medical Procedures.
Knowledge Of Medical Terminology: As A Medical Receptionist, It Is Important To Have A Solid Understanding Of Medical Terminology In Both Languages. This Will Ensure Accurate Communication With Patients And Healthcare Providers, As Well As The Ability To Effectively Manage Medical Records And Appointment Scheduling.
Customer Service Skills: The Role Of A Medical Receptionist Involves Interacting With Patients On A Daily Basis. Therefore, Excellent Customer Service Skills Are Essential. A Bilingual Medical Receptionist Should Be Able To Make Patients Feel Welcome And Comfortable, Regardless Of Their Language Or Cultural Background.
Organizational Skills: Managing Appointments, Patient Records, And Other Administrative Tasks Requires Strong Organizational Skills. A Bilingual Medical Receptionist Should Be Able To Multitask And Prioritize Effectively To Ensure Smooth Operations At The Clinic.
Previous Experience In A Medical Setting: While Not Always Required, Previous Experience In A Medical Setting, Such As A Clinic Or Hospital, Is Highly Desirable For This Role. It Demonstrates Familiarity With Medical Procedures And Protocols, As Well As The Ability To Handle Sensitive Patient Information With Confidentiality.
Time Management
Interpersonal skills
Attention to detail
Organizational Skills
customer service
Medical Terminology
Computer proficiency
Problem-Solving
team
Multitasking abilities
Bilingual Communication
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Bilingual Medical Receptionist - Skyline Clinic in Dallas, TX, USA is $34,000-$38,000 per year. However, this can vary depending on the specific job duties, experience level, and additional skills or certifications held by the individual. Some bilingual medical receptionists may also receive benefits such as health insurance, paid time off, and retirement contributions which can affect the total compensation package.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Humana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. Its strategy integrates care delivery, the member experience, and clinical and consumer insights to encourage engagement, behavior change, proactive clinical outreach and wellness for the millions of people they serve across the country. The company operates its business through the following segments: Retail, Group, and Healthcare Services.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started