Member Engagement Guide

Are you passionate about building strong relationships and helping others achieve their health goals? If so, we have an exciting opportunity for you to join our team at Highmark Health as a Member Engagement Guide. In this role, you will serve as a customer advocate, providing personalized support and guidance to our members. We are looking for individuals who are empathetic, proactive, and have a strong desire to make a positive impact on people's lives. If you have excellent communication skills and a background in customer service or healthcare, we encourage you to apply for this rewarding position.

1. Serve as a primary point of contact and advocate for members, providing personalized support and guidance.
2. Build and maintain strong relationships with members to understand their individual health goals and needs.
3. Proactively reach out to members to offer support, resources, and education on their health benefits and services.
4. Use excellent communication skills to effectively educate and empower members to make informed decisions about their health.
5. Collaborate with other departments and teams to ensure seamless delivery of services and resolutions to member inquiries.
6. Utilize problem-solving skills to address member concerns and escalate issues to appropriate parties as needed.
7. Maintain accurate and detailed records of member interactions and ensure confidentiality of sensitive information.
8. Stay up-to-date on industry trends and changes in healthcare policies to effectively support and educate members.
9. Act as a liaison between members and healthcare providers, ensuring smooth communication and coordination of care.
10. Continuously strive to improve member satisfaction and retention by identifying areas for improvement and implementing solutions.
11. Promote a positive and supportive work environment by fostering teamwork and collaboration with colleagues.
12. Adhere to all company policies and procedures, as well as ethical and professional standards in all interactions with members.
13. Meet or exceed performance metrics and goals set by the company.
14. Attend training and development programs to enhance knowledge and skills related to member engagement and healthcare.
15. Maintain a positive and empathetic attitude towards members, demonstrating a genuine desire to make a positive impact on their lives.

According to JobzMall, the average salary range for a Member Engagement Guide is between $40,000 to $60,000 per year. However, this can vary depending on factors such as location, experience, and the specific company or organization. Some Member Engagement Guides may also receive bonuses or commission based on their performance in engaging and retaining members.

Highmark Inc. is among the largest health insurers in the United States and the fourth-largest Blue Cross and Blue Shield-affiliated company. Highmark and its diversified businesses and affiliates operate health insurance plans in Pennsylvania, Delaware and West Virginia that serve 5.2 million members. Its diversified health businesses serve group customer and individual health needs across the United States through dental insurance, vision care and other related health businesses. Highmark is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies.