Support Lead

Are you a natural leader with a passion for customer service? Do you thrive in a fast-paced, dynamic environment? Five Below is seeking a Support Lead to join our team and help drive our mission of providing affordable, trend-right products to our customers. As a Support Lead, you will be responsible for overseeing the daily operations of the store, supporting the Store Manager and Assistant Manager, and providing exceptional customer service. We are looking for someone who is organized, motivated, and has previous leadership experience. If this sounds like you, we want to hear from you!

1. Oversee daily operations of the store: The Support Lead will be responsible for ensuring that the store is running smoothly and efficiently on a daily basis. This includes overseeing tasks such as opening and closing procedures, restocking shelves, and maintaining cleanliness and organization standards.
2. Support the Store Manager and Assistant Manager: The Support Lead will work closely with the Store Manager and Assistant Manager to help drive the store's success. This includes assisting with scheduling, training new team members, and providing feedback and support as needed.
3. Provide exceptional customer service: As a Support Lead, it is important to lead by example and provide exceptional customer service to all Five Below customers. This includes greeting and assisting customers, resolving any customer issues, and maintaining a positive and friendly attitude.
4. Demonstrate leadership skills: The ideal candidate for this role will have previous leadership experience and the ability to lead a team effectively. The Support Lead will be responsible for delegating tasks, providing guidance and support to team members, and ensuring that all team members are following company policies and procedures.
5. Maintain store standards: The Support Lead will be responsible for ensuring that the store is always clean, organized, and well-stocked. This includes regularly conducting store walks, checking inventory levels, and addressing any maintenance or cleanliness issues.
6. Foster a positive and dynamic work environment: Five Below is a fast-paced and dynamic environment, and the Support Lead plays a crucial role in maintaining a positive and energetic workplace. This includes leading by example, motivating team members, and promoting a culture of teamwork and collaboration.
7. Uphold company values: As a representative of Five Below, the Support Lead must embody the company's values of fun, excitement, and affordability. This includes embracing the company culture and promoting a positive image of the brand to customers and team members.
8. Communicate effectively: The Support Lead must have strong communication skills, both verbal and written. This includes effectively communicating with team members, customers, and upper management,

According to JobzMall, the average salary range for a Support Lead in Los Angeles, CA, USA is $55,000 - $90,000 per year. However, this can vary depending on factors such as the size and industry of the company, the level of experience and skills of the individual, and the specific job responsibilities and duties.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.