Customer Service Associate - Quote Team

Are you a customer-focused individual with a passion for providing exceptional service? Do you have a strong attention to detail and the ability to handle multiple tasks in a fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Customer Service Associate for our Quote Team at Emerson Electric. In this role, you will play a vital role in building and maintaining relationships with our customers by providing accurate and timely quotes for our products. We are seeking a highly motivated and organized individual with excellent communication and problem-solving skills. If this sounds like you, we encourage you to apply and become a part of our dynamic and growing team at Emerson Electric.

1. Provide exceptional customer service to all clients by responding promptly and professionally to inquiries and requests.
2. Process quote requests accurately and efficiently, ensuring all information is entered correctly and in a timely manner.
3. Build and maintain strong relationships with customers, understanding their needs and providing appropriate solutions.
4. Communicate effectively with customers to gather necessary information and clarify any questions or concerns.
5. Utilize product knowledge and pricing guidelines to accurately quote products and services.
6. Collaborate with sales team to identify and address customer needs and concerns.
7. Maintain organized and accurate records of all quotes and customer interactions.
8. Proactively identify areas for process improvement and suggest solutions to enhance customer experience.
9. Follow up with customers to ensure satisfaction and address any issues or concerns.
10. Keep up-to-date with product knowledge and industry trends to provide accurate and relevant information to customers.
11. Adhere to company policies and procedures, including data privacy and confidentiality.
12. Participate in training and development opportunities to continuously improve skills and knowledge.
13. Work collaboratively with team members to achieve department and company goals.
14. Prioritize and manage multiple tasks in a fast-paced environment to meet deadlines.
15. Represent Emerson Electric in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Customer Service Associate - Quote Team in Austin, TX, USA is $36,000 - $45,000 per year. This can vary depending on factors such as experience, industry, and company size. Some companies may also offer additional bonuses and benefits.

Emerson Electric Co. engages in manufacturing and developing process controls systems, valves and analytical instruments. It operates through the following segments: Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial and Residential Solutions.