Dedicated Client Service Partner

Welcome to Cigna, a global health services company dedicated to improving the health, well-being, and peace of mind of those we serve. We are currently seeking a passionate and driven individual to join our team as a Dedicated Client Service Partner. In this role, you will have the opportunity to make a meaningful impact on the lives of our clients by providing exceptional service and support. We are looking for a self-motivated and customer-focused professional with strong communication skills and a commitment to delivering top-notch service. If you are someone who thrives in a fast-paced and dynamic environment and is dedicated to building strong relationships with clients, we want to hear from you! Read on to learn more about the qualifications and responsibilities for this exciting position.

1. Serve as the primary point of contact for assigned clients, providing exceptional customer service and support.
2. Build and maintain strong relationships with clients, understanding their needs and proactively addressing any concerns or issues.
3. Act as a liaison between clients and internal teams, ensuring timely and effective communication and resolution of any client-related matters.
4. Monitor and track client satisfaction levels, identifying areas for improvement and implementing solutions to enhance the overall client experience.
5. Collaborate with cross-functional teams to develop and implement strategies to retain and grow client accounts.
6. Conduct regular check-ins and status updates with clients to ensure their needs are being met and to identify potential opportunities for upselling or cross-selling.
7. Stay up-to-date on industry trends and best practices, providing insights and recommendations to clients to help them achieve their goals.
8. Prepare and present reports and performance metrics to clients, highlighting key areas of success and areas for improvement.
9. Actively participate in client meetings and presentations, representing the company's brand and values with professionalism and enthusiasm.
10. Continuously seek out opportunities to improve processes and procedures to enhance the overall client experience.
11. Maintain accurate and up-to-date client records and documentation, ensuring confidentiality and adherence to company policies.
12. Collaborate with team members to ensure seamless and efficient delivery of services to clients.
13. Stay informed about Cigna's products and services, and effectively communicate their benefits to clients.
14. Adhere to all company policies, procedures, and compliance standards.
15. Act as a positive ambassador for Cigna, promoting our values and mission to improve the health and well-being of our clients.

According to JobzMall, the average salary range for a Dedicated Client Service Partner in New Britain, CT, USA is $50,000 - $70,000 per year. This can vary depending on the specific company, location, and level of experience. Some companies may offer higher salaries, bonuses, and benefits for this position. It is important to research specific companies and their compensation packages to get a more accurate understanding of potential earnings.

Cigna Corp. provides medical, dental, disability, life and accident insurance and related products and services to businesses, governmental and non-governmental organizations and individuals. It operates through following segments: Global Health Care; Global Supplemental Benefits; Group Disability and Life; Other Operations; and Corporate.