Patient Access Representative

Welcome to AdventHealth, where our mission is to extend the healing ministry of Christ. As a Patient Access Representative, you will play a vital role in providing exceptional patient care and ensuring a positive experience for every individual who walks through our doors. We are seeking a dedicated and compassionate individual to join our team and help us uphold our commitment to serving our community with integrity and excellence. If you are a detail-oriented and customer service-driven individual with a passion for healthcare, we invite you to apply for this rewarding position.

1. Greet and welcome patients and visitors with a warm and friendly demeanor.
2. Provide exceptional customer service to ensure a positive patient experience.
3. Accurately and efficiently register patients for appointments, procedures, and admissions.
4. Collect and verify patient demographic and insurance information.
5. Educate patients on their financial responsibilities and collect payments as necessary.
6. Answer phones and respond to inquiries in a professional and timely manner.
7. Schedule appointments and maintain appointment calendars.
8. Collaborate with healthcare providers to ensure timely and accurate patient information.
9. Maintain patient confidentiality and adhere to all HIPAA regulations.
10. Handle patient complaints and issues with empathy and professionalism.
11. Communicate effectively with patients, colleagues, and healthcare providers.
12. Stay updated on insurance policies and procedures to ensure accurate billing and reimbursement.
13. Identify and resolve any patient registration errors or discrepancies.
14. Participate in ongoing training and development to improve job knowledge and skills.
15. Maintain a clean and organized work environment.
16. Adhere to all hospital policies and procedures.
17. Uphold the mission, vision, and values of AdventHealth in all interactions.
18. Collaborate with other departments to ensure seamless patient care.
19. Perform other job-related duties as assigned.

According to JobzMall, the average salary range for a Patient Access Representative in Tehachapi, CA 93561, USA is $35,000 - $45,000 per year. This may vary depending on the specific employer, years of experience, and additional skills or certifications.

AdventHealth is a faith-based, non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities within nine states across the United States. The Adventist Health System was rebranded AdventHealth on January 2, 2019.