HSBC

ServiceNow HR Service Delivery implementation

HSBC

Hyderabad, Telangana, India
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a highly skilled and experienced HR professional with a passion for implementing innovative solutions? HSBC is seeking a dynamic individual to lead the implementation of our ServiceNow HR Service Delivery platform. As a global leader in banking and financial services, HSBC is committed to continuously improving our HR processes and services for our employees. We are looking for a driven and knowledgeable individual with a strong background in HR and experience with ServiceNow to join our team. If you are ready to make a significant impact on the HR operations of a multinational corporation, we welcome you to apply for this exciting opportunity.

  1. Lead the implementation of the ServiceNow HR Service Delivery platform for HSBC globally.
  2. Develop and implement innovative solutions to enhance HR processes and services for employees.
  3. Utilize extensive knowledge and experience in HR to provide strategic guidance and direction in the implementation of the platform.
  4. Collaborate with key stakeholders across the organization to understand HR needs and requirements.
  5. Ensure the successful integration of the ServiceNow platform with existing HR systems and processes.
  6. Act as a subject matter expert on the ServiceNow platform, providing training and support to HR staff and end-users.
  7. Conduct thorough testing and troubleshooting to identify and resolve any issues or bugs.
  8. Monitor and analyze data to assess the effectiveness and efficiency of the ServiceNow platform.
  9. Continuously review and improve HR processes and workflows on the platform to ensure optimal functionality.
  10. Stay up-to-date on industry best practices and trends related to HR technology and ServiceNow.
  11. Communicate regularly with HR leadership and other key stakeholders to provide updates on the implementation progress and any potential issues.
  12. Oversee the training and onboarding of new HR team members on the use of the ServiceNow platform.
  13. Manage and prioritize multiple tasks and projects to ensure timely and successful completion of the implementation.
  14. Act as a liaison between HSBC and ServiceNow, providing feedback and recommendations for enhancements or improvements to the platform.
  15. Serve as a leader and mentor to other HR team members, providing guidance and support as needed.
Where is this job?
This job is located at Hyderabad, Telangana, India
Job Qualifications
  • Bachelor's Degree In Human Resources, Information Technology, Or Related Field.

  • Minimum Of 3 Years Of Experience Implementing Servicenow Hr Service Delivery Modules.

  • Strong Understanding Of Hr Processes And Policies, And Experience In Translating Them Into Servicenow Workflows.

  • Excellent Project Management Skills, With The Ability To Lead And Coordinate Cross-Functional Teams.

  • Servicenow Hr Service Delivery Certification Is Preferred.

Required Skills
  • Business Analysis

  • Change Management

  • Project Management

  • Data migration

  • System configuration

  • Process design

  • Workflow automation

  • User Training

  • Service Catalog

  • User Experience (UX) Design

  • Reporting And Analytics

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a ServiceNow HR Service Delivery implementation in Hyderabad, Telangana, India is between ₹800,000 to ₹1,500,000 per year. This can vary depending on factors such as experience, skills, and the specific company and industry.

Additional Information
HSBC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesHindi
Job PostedApril 10th, 2025
Apply BeforeMay 10th, 2026
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About HSBC

HSBC Holdings Plc operates as a holding company for the HSBC Group. It provides banking and financial services through four global businesses, including Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets and Global Private Banking. The company's operating segments are organized into six geographical regions, including Europe, Hong Kong, Rest of Asia Pacific, Middle East and North Africa, North America and Latin America.

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